Tuesday, November 08, 2016

Are you high on Lyft?

Lyft is a direct rival of Uber. This ridesharing company launched in San Francisco during the summer of 2012. At first, we believed Lyft represented the best interest of their drivers and riders. After experiencing Lyft, we jumped off this bandwagon quickly.

Lyft deactivated 4.79 rated Lyft drivers around 2013-2014. They didn't care whether these drivers performed a quality service, they relied solely on overall driver ratings to make their reckless decisions. One moment a driver is sporting a 4.86, the next day they dip down to 4.79 and get deactivated. Many drivers almost went bankrupt following account deactivation.

One driver, a military veteran, suffered after Lyft deactivated his driver account 10 days before Christmas. Lyft supported this driver's decision to purchase a luxury SUV to transport passengers. This driver put down $4K on this vehicle. He took a gamble to become successful with Lyft.

On the morning of December 15, 2013, the Lyft driver noticed a red bolded 4.79 rating at the bottom, directly underneath a "needs improvement" label. This spelled doom for a loyal Lyft driver. Lyft deactivated this driver's account that same morning without warning him ahead of time. They told him not to worry about his ratings, which he knew was the primary tool to measure driver performance.

Sadly, this former Lyft driver left SFO after driving a loved-one there. When driving through San Francisco, he had to watch Lyft drivers give rides in exchange for high fares (at the time these were donations). Once this driver reached home, he signed up to become a Sidecar driver. Two nights later, he gave his first 10 trips on this ridesharing platform. Sidecar saved this driver, but it was Uber that renewed his interest in continuing his quest to make a difference.

Lyft deactivated so many drivers. All these deactivated drivers have a story to tell. In all honesty, Lyft only cared about increasing ridership. They treated their below 4.90 drivers like scum. They refused to acknowledge that driver ratings could trigger deactivation. They encouraged riders who disliked their drivers to rate a 1 star to not be matched with them again. The same took serve for drivers disliking riders. Drunk riders submitted low ratings while incoherent, harming the fate of good drivers.

Lyft condoned rider abuse. They never followed-up to determine the validity of low ratings. Is it fair for low rated riders to submit low ratings to affect good drivers? Many good drivers got deactivated from driving drunk riders safely home; they got yelled at by these verbally abusive drunks.

In the end, Lyft accepted low ratings and deactivated Lyft drivers. They put these deactivated drivers out in the cold, during the holidays, to figure out the next step.

Luckily, Uber launched UberX and Sidecar remained a competitor around 2013-2015 to keep drivers on the road. Former Lyft drivers should never return back to Lyft. When deactivating accounts, Lyft staff made sure to remind these former Lyft drivers would never be considered again.

Lyft is an unethical ridesharing company who hides behind a pink mustache that scares so many riders. Ridesharing passengers admitted feeling creeped out sitting in Lyft rides with sneaky drivers. They also disliked forced fist-bumping and conversations. Drivers disliked drunken passengers vomiting in their vehicles. There are obvious divides between Lyft and drivers, as well as drivers and riders.

Use both ride platforms? Compare Uber drivers and Lyft drivers. You will likely notice the difference between these two ride platforms.

Some riders need any ride. Some riders want to be driven home safely. Some riders need a rush ride. Some riders want a quiet ride. Some riders want to pay for a unique experience. Some riders rely on ridesharing to get around. Ridesharing companies cater to rider wants and needs.

Lyft is evil for deactivating so many drivers without giving them a chance to remain active. Their way of dealing with a severely flawed rating system: employ scare tactics to push out loyal service providers. The truth is that Lyft doesn't deserve respect for harming the well-being of their former drivers.

Our best advice is to watch out driving with Lyft. If you're unwilling to take a deactivation risk, drive with multiple ride platforms. Get off the Lyft drug to see the real truth. Driving with Lyft is not as happy as people make it seem. This ride platform deactivated their most loyal drivers. They don't care about their drivers enough to support them. Hopefully, one day you don't experience the wrath of Lyft.