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Wednesday, August 24, 2016

UberEats Delivery Service and Tips

Clients ordering food using UberEats rarely tip Uber drivers performing this delivery service. We noticed that Uber refuses to integrate a tipping feature in their apps. As a result of this holdout, clients assume tips are already included in their trip cost. Maybe Uber should add an automatic tip in trip totals, especially since clients believe they are tipping their drivers.

You know how annoying it is to hear clients tell their co-riders we don't have to tip the driver, Uber includes a tip in the trip cost. That is so inaccurate! Lyft drivers can receive tips from their riders. However, full-time Uber drivers lose thousands per year from Uber holding out on a tipping feature. 

UberEats operates the same exact way. It is customary to tip a delivery driver. An Uber driver who performs UberEats delivery services only received one $1 tip out of 100 deliveries. The Uber tipping game is so flawed that delivery drivers are getting the short end of the stick. 

Yeah, sure, UberEats is a profitable way to earn money. It is unprofitable to drive 22 minutes to retrieve one order, and then travel another 20-30 minutes to deliver this food to a client. On another delivery, the driver drove 15 minutes to restaurant, it took another 10 minutes to find parking and this driver traveled another 30 minutes to an Oakland public park to locate client. These types of deliveries block drivers from accomplishing their weekly bonuses. 

In a particular hour, some drivers only complete one trip and make less than $10. Uber is currently offering 1.5X surge pricing on all delivery orders completed between 11am-2pm and 5pm-9pm. Outside of these high peak hours, UberEats deliveries can either help or hurt hourly trip averages. 

Tell us how UberEats is helping drivers to increase their hourly earnings? 

The only reasonable way to view the benefits of UberEats is to consider that all food orders are counted as individual trips and this helps Uber drivers increase their hourly trip average to achieve weekly bonuses. Instead of driving 70-90 hours per week to earn the 120 trip bonus, drivers can scale back and work 50-60 hours to reach this 120 trip bonus. UberEats delivery orders also apply to 30, 50, 80 and 100 trip milestones. Drivers may find it beneficial to deliver food until the last restaurant closes at 12am. 

Delivering two orders on the same trip can work like UberPool. When UberPool is most efficient, we view this carpool service as far superior than UberEats. However, Uber drivers who perform UberEats deliveries have greater flexibility (use restroom and get gas) and less risk transporting food than people (no star rating system). UberPool, on the other hand, can continue on for 90 minutes and create some unwanted challenges with getting gas and using the restroom. 

As for UberEats and tipping, clients are stiffing their delivery drivers. We expect the majority of East Bay clients will not tip their Uber delivery drivers. What these clients don't see all the work that goes into preparing, retrieving and delivering these food items to destinations. 

Uber can step in and add a minimum tip into these delivery orders. If clients assume tips are already included, then help out your drivers with adding these tips into the trip cost.

If you can, please be courteous and tip your UberEats delivery drivers. 

Location Services Issue

As you may know, reliable cellular phones are required to perform ridesharing services. It is imperative that cell phones work properly because accepting new requests and completing existing trips rely on reaching rider pickup addresses, starting trips, navigating to destinations and ending trips. Location services pinpoint exact location of drivers from the moment a trip is accepted until the ride is completed.

3 weeks ago, an Uber driver experienced an abrupt setback on his cell phone. Location services on his i-Phone 5 failed and this caused a series of negative events to unfold. A number of issues can occur following failed location services. On the Uber driver app, in-app navigation showed his vehicle sitting at the locations where he accepted these ride requests. 

Clients who monitor ETA and driver movement will likely call and/or cancel trips they deem as unreliable. This driver didn't have access to any GPS apps. Furthermore, he called all three riders to inform them of this location service issue. Once this driver reached his clients, he had to use human GPS to reach their destinations. Driving in busy areas in the San Francisco could result in major delays. 

After completing all three trips, this Uber driver determined he should avoid taking risks since receiving low star ratings could eventually impact his account status. Making mistakes with picking up and dropping clients would create undesired results. 

Have location service issues? Best response to this problem is to purchase a new phone and/or switch phones. Good luck! 

Tuesday, June 14, 2016

SFO ridesharing setup an awful mess!

Last night, Sunday, proved that SFO has the worst ridesharing setup for airport pickups. TNC vehicles are restricted from picking riders up in Arrivals. Because of this airport regulation, TNC vehicles must meet their riders in Departures. Why does this cause massive congestion?

TNC/smartphone riders must wait outside of Departures. They request Uber and Lyft rides at the airport. After requesting these rides, clients/riders must indicate the terminal and door number to direct drivers toward their pickup locations. What we have here is TNC vehicles making both pickups and drop-offs in Departures.

Hundreds of people are standing around waiting for their drivers. Many riders are dropped off at Departures. As a result of SFO drop-off and pickup regulations, there are far too many people and vehicles spilling into this area. It is a nightmare to make pickups and drop-offs at SFO.

On Sunday night at SFO, hundreds of passengers were waiting near their requested terminal and door number. You can imagine the confusion; riders and drivers must make the right connection.

The problem with designating pickups and drop-offs in Departures is the amount of traffic this regulation creates by restricting TNC vehicles from entering Arrivals. Clients are fully aware of this airport pickup policy; they've voiced their disgust in waiting at Departures.

Taxis continue to hold a competitive advantage. These taxis are permitted to stage their vehicles in Arrivals. At any time, a rider can jump into a cab and get a ride. As for TNC vehicles, they must sit in a Cell Lot that is a few miles away. Once a ride request reaches them, the driver leaves the Cell Lot to retrieve their rider. If this time period is extremely busy, drivers making drop-offs will likely receive ride requests from returning passengers who wait near their terminal and door number.

SFO TNC policies increase activity in Departures. Requiring TNC vehicles to make pickups and drop-offs at Departures multiply the amount of vehicles flooding this area.

Oakland Airport runs a smooth pickup section. All riders who order their rides are required to wait in the Smartphone section. Uber and Lyft drivers are not rushed to leave this section. At SFO, drivers have a few minutes before Airport Parking enforcement warn them to leave or issue citations.

SFO should watch Oakland Airport to learn how to properly organize ridesharing pickups.

Wednesday, June 08, 2016

What is wrong with riders?

Riders should know they must take the right ride, right driver, right service. Why do they have a problem with returning back to the pickup address to take the right vehicle? Do they know drivers will receive poor feedback once the right client learns of this mistake?

After learning of the wrong rider, drivers are criticized by rude riders. These riders use pressure tactics to coerce the wrong driver to transport them. Most experienced drivers understand how to deal with tough riders. These riders make fixing wrong rider mistakes a problem. 

Mistakes happen. Riders should be understanding that if the wrong driver transports them, it complicates the entire ridesharing process. Uber is not a taxi service. All drivers must be connected with the right client. It doesn't matter if the riders are a mile away from their destinations. Drivers have a right to return riders back to pickup addresses, especially if their drivers are waiting there.

Making the mistake to drive the wrong rider will impact drivers. It is highly likely the client losing their ride will rate their driver low. In order to salvage this mistake, the driver can call the right rider and inform them of this mistake. They can drive back to the pickup address. Furthermore, this driver can contact Uber to request a fare review up to 48 hours after this incident. 

What is up with the wrong rider harassing the wrong driver? Are they this inpatient and disrespectful? Willing to ride for free? Drivers, please silence these riders. 

It is time to report wrong riders who refuse to exit the wrong ride. Drivers don't have time, nor do they deserve unfair criticism. Ridesharing is extremely popular right now, so driving the right rider is common. The best way to counteract wrong rider is to verify the name of rider and driver. 

Ask the rider who their driver is. It is possible two riders can have the same name. However, it is unlikely for both drivers to have the same name. Most seasoned riders will call the driver by their name. Veteran drivers will greet riders by their name. 

Some riders have bad attitudes toward their drivers. When these wrong riders refuse to exit the wrong ride, tell them they must leave. If not, request the name of this rider and report their account to the appropriate ride platform. It is time for drivers to take a stand. Don't let riders intimidate you. 

Will Uber Drivers Get Considered for future Uber stock options?

The future of Uber relies on their driver base. Without drivers performing ride services, Uber is unable to feed their high demand. As a result of this, Uber wouldn't be able to retain their staff. Their valuation, now nearly $80 billion, would tumble down.

We hear riders claim their business is what makes the ridesharing industry possible. However, it is the speed and convenience of Uber drivers and app service that improve their travel needs. Drivers matter far more than riders. These riders, now spoiled with ridesharing, would struggle to return back to public transportation. 

Forget about the rude and obnoxious tax drivers who tell passengers where they will be going rather than listen to passenger needs. If passengers refuse to accept this destination, they must get out of cabs.

If Uber ceased to exist, no students would get safe rides home. Most students can't rely on a broken bus system. These buses constantly breakdown far too often. More students would walk home under unsafe conditions. 

Uber will likely go IPO within this decade. Their new headquarters will be located in downtown Oakland, near the 19th Street and Broadway Bart Station. Thank UberX for building Uber into a ride giant. Without UberX, there would be no UberPool. Uber watched Lyft, imitating their ridesharing services. Now, a few years later Uber is expanding outward into smaller cities. Their technology company is already a household name. Ask any random person if they know Uber. They will likely tell you it is a car service.

Will drivers be given access to Uber stock options? Probably not. Based on the $100 million lawsuit against Uber, which Uber agreed to settle, all drivers will be classified as independent contractors. San Francisco is taking advantage of this decision, penalizing ridesharing drivers who work in their congested dump. Let's face it; San Francisco is beautiful from the outside and a garbage can on the inside. Who in their right mind would service a city that doesn't care about their roads. 

Maybe all driving services should file suit against the city of San Francisco for allowing their terrible road conditions to destroy vehicles. These horrible roads deteriorate vehicles servicing San Francisco residents, tourists and visitors. Why in the world are ridesharing drivers expected to pay penalties on a business permit the city of San Francisco never mandated as a local requirement? Go ahead and punish ridesharing drivers, because your city is a disgrace. Drivers don't need San Francisco to make a living. 

Short rides, congested streets, no left turns, no loading zones, ticket hungry Parking Enforcement and limited lanes devoted to taxis and buses, block earnings. San Francisco is hungry for the money, but their actions are useless in repairing widespread problems. Give taxis back their business, so their poor service will cheat the public of quality. The archaic taxi industry won't last long. Uber and Lyft improved transportation for millions of people. Without these services, good luck to riders.  

Uber should look out for their drivers. Give them an opportunity to buy company stocks. Your Partners are what make your company possible. Withholding these future stock options prove that drivers don't matter. Your future actions will dictate the importantance of drivers. Hopefully, you make the right decisions. 

Tuesday, June 07, 2016

How do ride requests work?

Are you a rider who ever wondered how the ridesharing request process works? From a rider perspective, the way in which a driver accepts a ride request is intriguing. But for the most part, learning how to use ridesharing apps the right way will make you an all-star rider.

Most ridesharing users are familiar with the request process. Open a ridesharing app. Request a driver by setting pickup address: input exact addresses, cross streets, drop pins, and/or request from exact locations. Set the pickup address. Input destination. Request driver. Wait until driver arrives at pickup address. These are simple steps to summon a driver for a ride. 

Our best advice is to input exact match addresses or select landmarks, restaurants, bars, and other locations from the drop list. In this way, drivers will have no problem finding you there. 

Dropping a pin is possibly the worst way to request a driver. These pin drops move around like an inpatient rider. Clients are either a few blocks away, a city away and/or several cities away. Relying on a pin drop for accuracy will waste your time. 

When clients keep requesting and canceling rides, this repetitive action influences the ridesharing platform. Responsible people who need immediate rides lose access to them. 

Some clients watch drivers travel all the way to the wrong pickup address. They won't contact their driver ahead of time. Instead, these riders wait a good 5 minutes before calling their drivers to ask why they're at a different location. It is at this moment, these riders realize they made an unintentional mistake requesting their driver to the wrong address. 

Realize a pickup mistake? Contact driver via text message. If you don't hear from the driver in a few minutes, call them. Don't call right away, as doing this resets navigation and complicates the pickup process. A fair number of clients feel a need to call the moment their driver accepts their ride request. 

How the ridesharing process works is that a ride request is sent to the closest possible driver based on proximity. A circle with client rating, location and ETA appears on the driver app. A blue line travels around this circle, giving the driver 20 seconds to accept this ride request. The system detects the approximate location of a particular driver. It depends on the route your driver takes that determines their real ETA. At the top of a tall hill, a driver would be approximately 1-2 minutes away. However, this driver must travel down a windy hill and maneuver on level land to reach your pickup location. Therefore, the true ETA is estimated at 8-10 minutes. 

Ridesharing drivers are usually driving around, waiting at specific locations, and/or are completing current trips. The moment your ride request is sent out, the closest driver has an opportunity to accept or reject this ride. Ride profilers use personal standards to accept or reject these ride requests. In choosing this route of operation, these drivers are unlikely to meet promotional requirements because they don't accept all ride requests. However, these drivers will make higher hourly earnings driving riders with top ratings and which are positioned within 6 minutes or less from them. 

Once a driver accepts or rejects your ride request, the rider app will show the pickup route, ETA, driver name, and type of vehicle. If your ride request is rejected by one driver, the system will keep sending out this request until another driver accepts it. It is possible your ride request will be sent out to the same driver multiple times. If this driver keeps rejecting your ride request, their acceptance rate will decrease for that particular week. Cumulative and current week acceptance rates are measured to track driver statistics. Nevertheless, the same driver may go offline to avoid receiving your ride request.

Notice the wrong pickup address? Cancel trip within 5 minutes. Request your ride with the right address. Keep in mind that canceling any UberPool requests will cost you a $2 fee. An alternative, but safe method, is to text message your driver with the right address. Tell them you made a mistake on your pickup address. Text the actual address of your current location. 

If you decide to call, make sure your driver is not on the freeway since their navigation resets. While making phone calls, you can/will delay the pickup time and complicate directions. Most of all, your driver will grow weary of multiple calls coming from you. Calling your driver multiple times is identical to asking a restaurant server many questions. 

Now, you have an idea how ride requests work. Empower yourself to become an awesome rider. Happy ridesharing! 

Monday, June 06, 2016

Don't Invite Riders You Don't Know

Many clients need quick rides home after the bars close. Ridesharing services are the most popular way to get around town, especially later in the night. Unfortunately, bar hoppers make friends with strangers to be cool and hip. Because of short-term friendships, these clients trust these strangers with their ridesharing app accounts. Big mistake!

Never, ever, trust an intoxicated stranger with your ridesharing accounts. Unless you find inspiration walking and/or returning back to your taxi days, be sure to protect your personal account at all cost. Even so, requesting rides for irresponsible friends can jeopardize the status of your ride account.

An Uber recently picked up a female rider and another girl the driver assumed was her friend. During this ride, the Uber account holder admitted that she didn't know this girl riding upfront. She asked if she could split the cost of this ride. Upon arriving to the client's home, she anticipated that this girl would request the Uber driver to get a ride from there, back home.

Between pickup and drop-off, the girl riding along as a stranger peed on the front seat. This Uber driver never had any trips where any rider urinated inside the car. To top this off, the girl wasn't that drunk. This says a lot about the future of this girl. She lacked any decency to tell the driver to pull over and use the restroom. The moment she peed on this seat, her dignity went out the door.

Account holders inviting strangers into their rides are responsible for their actions. If these riders make a mess, the main account is responsible for the cleaning cost. Don't make the mistake of inviting a random person into your ride. Uber won't hesitate to charge your account for the cost of cleaning. It will be charged to your account on file. Beware of strangers you don't know. Protect your ride account.