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Tuesday, October 25, 2016

What happened to UberEats delivery orders?

Uber asked an UberX/UberPool/UberEats driver what happened to delivering on UberEats? This driver is questioning how he has no freedom to deliver at will. When he wants UberEats orders, he keeps receiving UberX and UberPool trips. In the past few weeks, this driver has received less than 10 UberEats requests. There is no mode to switch between driving people and delivering food.

Uber unveiled a feature that matches their drivers to another closer fare. If matched with a cheaper surge, a driver will never receive less than a higher guarantee of the two trips. Introducing a feature that uses an algorithm to determine closer proximity is much more advanced than allowing a single/dual mode with UberEats and UberX/UberPool.

How can a driver know when Uber will decide to send UberEats requests? On nights he goes out to drive in UberEats regions at 5pm, he doesn't receive a request. To top this off, he ends up receiving long UberX and UberPool trips that take him out of delivery zones.

Uber should consider integrating a feature that allows their hybrid drivers to either make deliveries, drive people, or do both. If a driver is interested in making deliveries, give them the freedom to do this. Setting a cap on the number of deliveries permitted (30 deliveries) in milestone weekly promotions could help or hurt drivers. If drivers need to drive people, they get deliveries. If drivers need to make deliveries, they receive multiple ride requests. There is no balance between driving people and making deliveries.

For Uber to send a driver a message on what happened to their delivery status is unprofessional. An UberX/UberPool driver has no idea when a delivery request will arrive. However, drivers understand that no orders will be submitted in East Bay of Northern California after midnight. This limits their delivery reach, as San Francisco deliveries can arrive up to 3am.

Integrate a button to give drivers the option to choose mode. Withholding destinations from drivers could influence their deliveries since they have no way of knowing how far an UberX/UberPool will travel. Once taken out of a delivery zone into a furthermost region, Uber drivers can/will miss out on delivery requests. What happened to delivery orders Uber?

Uber App problems!

Uber driver and rider apps are experiencing major issues: navigation, ETA, and pickup address. Clients reported experiencing recurring problems inputting their pickup addresses, and then this location somehow changed immediately following a ride request. Moreover, pin drops are also known to move a block or several blocks down the street. Drivers have traveled to furthermost cities, discovering their client is in another region.

Additionally, chronic Uber navigation issues lead unfortunate drivers down blocked streets. Wrong ETAs result in many clients choosing to cancel trip requests based on longer than expected wait times. As a result of this, drivers lose valuable time driving to pickup addresses during high demand times. These app issues are major concerns because drivers rely on accurate addresses to make successful pickups and drop-offs.

Uber, we have a problem. What is going on with the Uber app? On a Friday night a few week ago, technical issues complicated UberEats deliveries, UberX and UberPool ride requests, further delaying starting and stopping trips. Uber apologized for this mishap by reducing qualified trip requirements and issuing various account credits. In fairness, Uber realizes their app is causing problems in the field.

An Uber client shared that ETA issues motivate him to cancel trip requests. When this client orders a trip, the app gives an ETA. After a few minutes, this ETA multiplies the initial time. Therefore, the client cancels his trip and requests a Lyft ride. According to this client, he believes Lyft has better software to avoid ETA and address issues. Software and possible bug issues may be causing Uber to potentially lose out on ride business.

Unfortunately, most clients don't view the whereabouts of their drivers. Without a doubt, the ETA is an estimate that won't calculate the true time of arrival. ETA of 6 minutes can change to 1 minute in a matter of a few seconds. If a turn is missed, Uber navigation determines the driver must follow a specific route to reach particular addresses. All a driver needs to do is make a 3-point turn and take the quicker route, which then revises the ETA. There are times the ETA relies on pickup address mistakes, such as expecting drivers to get on the freeway rather than retrieve a client under the bridge at BART.

The 10 best ways to avoid pickup and destination problems: (1) make sure the right address is set (use landmarks, place, cross streets, and actual street and number) to save time and avoid cancellation fees (2) send text message to driver for right address (3) call to inform driver of revised address (4) monitor route taken (5) cancel UberX trip within a few minutes and order new ride using right address (6) cancel UberPool trip to avoid paying for a ride for wrong address ($2 fee charged canceling any trip before time limit + no-show after 2-minutes is charged cancellation fee of $5 and $1.55 booking fee) (7) inform driver while in UberPool ride you need a different destination (rides can end out of order) (8) input right number of riders to avoid complicating seating occupancy (9) check if street address matches right city (10) never hit a request while on a train unless station is inputted.

Uber app problems are both internal and external issues. Drivers, riders and Uber should share equal accountability in mistakes that disrupt the smooth flow of ridesharing. Whereas software issues represent a small share of ride issues, most of the time riders factor into lost time and cancellation fees. Furthermore, inexperienced drivers have momentary lapses where they lack basic knowledge of the Uber ride platform.

In response to this, lack of driver savviness may impact riders whose basic requests are ignored and blocked in fear they would complicate such rides. An example of this is a driver refusing to pick up a second rider on an UberX trip because they assume the route will only pay them to stay on course. These drivers will ask for a second address to input into ride app. Again, these inhibited drivers haven't done their homework to know that time and distance determine compensation.

Greater problems, of this magnitude, occur often on the Uber ride platform. Some drivers make promises without knowing how to handle the outcome. They may tell their rider they will take them to another destination in an UberPool ride, but prematurely end this trip and get confused in how to deal with their client's request after the fact. Unfortunately, this clueless driver will apologize multiple times to their rider.

This rider gladly accepted the driver's apology. However, the rider began to get irritated since their driver wouldn't stop saying sorry. All this driver needed to do was use another navigation app to view directions and end this trip at another destination. Informing clients you can't help them; they don't know what to do about a particular mishap, creates a divide between drivers and riders. Such simple actions are treated as impossible requests. If these drivers cared enough to understand the Uber ride platform in its entirety, they could fully accommodate their clients without seizing up under pressure. Lacking advanced knowledge of the Uber app can/will cheat clients of permissible requests.

Uber app problems continue to affect drivers and clients, alike. With millions of users requesting Uber rides daily, eliminating technical issues from slowing the system and mishandling pickup addresses would represent a challenging job in itself. For this ride giant to become immune from problems is asking far too much from this young ride technology platform. It seems that Uber refuses to charge riders upon driver arrival, which may show a lack of confidence in pin drops.

What happens if a client is charged at their requested address and are at another location? This action will likely increase fare cost, probably put strain on Uber support to issue numerous credits, attract unwanted criticism, and cast light on internal software issues. Until then, we anticipate clients won't be charged for their rides unless they're present to accept them. If not, Uber cancellation policy will charge UberX requests after 5 minutes and UberPool connections after 2-minutes a $5 cancellation fee + $1.55 booking fee. A total of $6.55 will be charged to no-show riders who are unwilling to accept text messages and answer phone calls during a time countdown that leads to no-shows. Please remember; drivers lose ride requests waiting for no-show riders. They also miss out on surge pricing. Most of all, your no-show cancellation won't help drivers accomplish their weekly promotions.

Why does this promotion matter to you? Drivers are encouraged to get on the road. They are available to service your transportation needs. If this driver promotion were to end today, there wouldn't be enough drivers on the road to handle your ride requests. Low fares would spark driver strikes because basic trips without a boost, surge pricing and no weekly trip milestones are financially unappealing. The overhead costs to operate as a ridesharing driver are excessively high: maintenance cost, repairs, gas, specialty insurance, car washes, car payments or lease payments, car detailing, business permits in San Francisco, and much more. It makes logical sense for Uber to hold weekly promotions, as a way to boost their supply of drivers in busy regions at specific times.

No-show and late riders influence driver earnings. Submitting wrong addresses and notifying drivers of these ride request mistakes long after the fact, interfere with drivers making a living and delay rides for clients who need immediate rides. Drivers would rather drive clients and receive credit for rides than get a cancellation fee. If drivers miss out on a bonus by a few rides, we can factor in no-shows and late riders as a major problem area. Uber won't give drivers any credit for time wasted on no-shows.

Overall, Uber app problems are both internal and external issues. Perhaps, Uber is trying their best to keep a positive balance - satisfying all parties involved in their operations. Transportation services are in high demand, so we expect mishaps to happen. We live in an imperfect world with daily challenges. In retrospect, Uber, drivers, and clients are trying their best to coexist in a highly competitive market - moving people.


Wednesday, October 19, 2016

Driver Frustrations Dealing with Entitled Riders

Uber clients make drivers wait past the time limit. It is unfair for these clients to call and rush drivers, but then they take their sweet time getting ready. If clients request rides, they should respect drivers to accept these trips on time. Drivers are mostly frustrated with no-show, late, and rude clients.

In the ridesharing world, time equals money and reputation. Uber clients who reach work and school late could jeopardize their future. On the opposing side, drivers rely on timely clients to maintain earnings. It is all too common that Uber clients request rides and are no-shows, run late, drop pins at wrong locations and input wrong addresses. During high surge times, drivers miss out on valuable rides. Moreover, other clients don't get connected with available drivers.

Imagine how many times Uber drivers accept rides with long pickup times. Once these drivers reach rider pickup addresses, some clients don't reply back to text messages and refuse to answer their phones. By this time, these unfortunate drivers already lost out on time and money. Pickup time and waiting time translate into a measly $4 in earnings.

30-50 minutes of time invested into irresponsible clients may influence overall driver earnings, especially when a fair amount of riders practice this behavior often. They also request and cancel trips multiple times. The same clients request, cancel, request, cancel, request and cancel trips. 20 minutes can be wasted trying to reach these clients whose manipulation techniques game the system to save money during surge pricing. They'll drop pins in the water, outside of the surge zones, to avoid higher fares. After employing this strategy, these clients call the driver to inform them of the wrong address.

Uber should charge the rider a surge at the spot rides begin at. In this way, the driver is not losing out taking non-surged rides - during high surge times - after already wasting time re-routing to a new pickup location. A rider once inputted her home address as a pickup address to avoid a surge. She asked why the driver was at her home instead of at a bar 25 minutes away. This moral driver drove to this bar, only to discover his rider jumped into the wrong Uber ride. It further complicated this situation because canceling trips outside of the original requested address will void out a cancellation fee.

Another problem area that must be revealed are clients abusing rides to go shopping or requesting drivers to wait outside of their homes for extended periods of time. Drivers earn only $.15 to $.22 per minute. They won't make a bundle waiting an hour or two outside of a location. Unless these drivers transport these riders to maximize fares on a per mile basis, they are making peanuts sitting and waiting.

Taking advantage of Uber rides to run errands could influence driver promotions. They lower ride per hour average, which could influence a driver to reach a particular trip milestone bonus by a single ride. If drivers end trips while waiting outside of supermarkets and other places, riders are likely going to submit low star ratings and negative feedback. It is an awful rating system to empower riders and limit drivers.

UberPool adopts a better system to limit time and charge clients who request rides and cancel. There is no cancellation time limit with this carpool service. Once riders request and cancel a ride within a minute, they will pay a fee. No-show riders, wrong inputted addresses and other mistakes result in cancellation fees.

However, Uber implementing a 2-minute countdown to cancel riders as no-shows is thus increasing the drivers' overall cancellation rate. In result of this action, Uber will warn drivers to reduce their cancellation percentage or risk future deactivation. How can drivers convince no-show riders to cancel their trips without these riders answering text messages and phone calls? No trips can move forward until no-show riders and/or wrong address submissions are canceled. Most clients are unwilling to pay a cancellation fee of any type.

Charging clients the moment their drivers arrive to pickup location will improve the Uber platform. All clients have access to real-time tracking, so no excuses for making constant address mistakes. Unfortunately, clients make drivers wait 5-7 minutes to make contact after being notified of vehicle arrival at pickup address. Their lack of courtesy disrespects the time of all Uber drivers. Nevertheless, when it comes to trip conflict Uber clients understand that drivers are powerless.

Uber should begin charging riders the moment drivers reach pickup addresses. This new policy could reduce wait time, as well as share accountability between drivers and riders. Riders are quick to submit low ratings and poor feedback on drivers; however, their questionable actions are easily forgiven to ensure they get future rides. It is no secret that poor rated clients struggle to get connected with an Uber.

Uber clients are usually empowered to control the system using star ratings and feedback. They realize their negative feedback can/will get immediate results. Thankfully, Uber drivers can also report conflicting riders via the driver app to confront rider manipulation and abuse.

Rider(s) who light a blunt or do lines believe they have the right to do whatever they please. An Uber driver is put into an inferior position; they risk receiving poor ratings and feedback confronting rider(s). Once Uber is told about this infraction, their support personnel tell their driver they have a great score and it won't take them long to boost it back up again.

Uber also has a responsibility to address app issues that cause navigation and request problems. Instead of riders complaining to Uber regarding these app issues, they submit low stars and poor feedback to harm drivers. Contact Uber app technical issues via email rather than submitting this problem in the driver rating and feedback section.

Drivers and riders should consider working together as a team to improve the ridesharing industry. If both sides care enough about each other, they can band together to reduce public dependence on taxis/cabs, buses and trains. Most importantly, Uber drivers can make a difference on the roads by improving safety standards and giving riders added convenience.

Keep the ridesharing industry going strong!

Wednesday, October 05, 2016

Uber tracking acceleration and braking

Uber unveiled another new feature. Last month, the ride platform introduced a feature to monitor driving behavior. Eagle Eye is now watching acceleration and braking patterns. For the most part, Uber expects their Partners to provide valuable service and smooth driving is a major part of this equation.

A daily report is shown in the driver app to identify whether a driver accelerated and/or braked smoothly and/or too harshly. This feature keeps track of the number of times a driver brakes and accelerates smoothly during a given day. Good braking and acceleration are shown above the total occurrences.

Green font indicates whether the driver is doing a good job. If braking and acceleration are outside of smooth, Uber will show this in red font. Because of implementing this feature, Uber drivers may subconsciously think about smooth braking and acceleration on their personal time.

According to Uber, smooth braking can extend brake life and smooth accelerations will ensure quality rider(s) experience. They believe clients will submit better star ratings and feedback with smooth driving and braking.

Tuesday, October 04, 2016

Lack of Courtesy on Public Roads

Bike lane drivers refusing to wait following major accident closing off freeway

Ridesharing drivers face major opposition on the roads. There are many selfish drivers whose agendas take precedence over fellow motorists. Because these commuters travel daily, adverse conditions may wear their patience thin and this can result in poor driving, accidents, and road rage. Nonetheless, bad attitudes and flawed behavioral traits are a recipe for disaster. Given this environment, lack of courtesy on public roads can/will create traffic and cause accidents.

Bad drivers run red lights, weave in and out of traffic, drive at high speeds, run stop signs, and cut off fellow motorists. These daily challenges makes a great case for ridesharing drivers to record activity on the streets, just in case accidents and/or hit-and-runs occur. If law enforcement personnel are unable to monitor traffic activity, then drivers can keep extra eyes on the roads to possibly reduce future occurrences.

Ridesharing drivers must take extreme precaution to protect the safety of their clients. Once traffic stop lights turn green, these drivers are encouraged to scan from right to left before proceeding through the intersection. So many taxi drivers and other drivers run red lights; they don't care whether others are waiting to make left turns and/or about to take a green light. Showing respect and being courteous travels a long way. We must all do a better job to keep everyone safe.

On freeways and highways, serious accidents usually block lanes. Inpatient drivers are unwilling to wait their turn, so they drive in bike and emergency lanes to pass up patient motorists. It's unfortunate there are selfish people on the roads unwilling to follow traffic laws. Disobeying traffic laws can/may jeopardize safety, causing major accidents and even deaths.

Courteous, compassionate and careful drivers make the roads fair and safe. Try your best to keep calm on the roads, especially when dealing with inpatient drivers.

How removing "Pause A Ride" feature can harm drivers

Uber Partners move millions of people around in many cities across the world. In the Bay Area of Northern California, home to top startup companies, Uber represents the primary mode of transportation in this thriving tech region. People rely on Uber so much their independence on this ride platform is rather habitual, rather addicting. Furthermore, university, community college, and high school students use Uber daily. Uber Partners, known by clients as an Uber driver, provide this valuable ride service.

A recent California ruling lawfully gave Uber the right to classify their Uber Partners as independent contractors. Uber paid out this multimillion dollar settlement to clear the road for the future. This means that Uber, in California, is exempt from giving their drivers access to any employee benefits. As a result of this class action settlement, Uber Partners won't enjoy benefits and rights that most full-time employees receive under traditional working establishments.

We understand that drivers are given the freedom to work whenever and wherever they want. This added flexibility may outweigh the risk to work without employee benefits. On the inverse, hiring on drivers as employees would severely impact Uber. Under such conditions, they would clearly struggle to keep a large driver base and offer their clients ride promotions. It makes sense to classify drivers as independent contractors instead of employees. It's a win-win for both sides.

Uber drivers don't understand the business model. If these drivers want to be classified as employees, they will relinquish their freedom to work whenever and wherever. The drawback of a company driver is paying out a much higher share of earnings. Black car and chauffeur companies will take a 60 percentage share of all rides. Do you think it's fair for limo/car companies to take $60,000 out of $100,000 earnings because they supply a car, gas, insurance and car washes? No way!

For the most part, internal business practices can change the dynamics of this employee/independent contractor relationship. It seems that Uber won't get into legal trouble for manipulating their ride app in a way that challenges most drivers to get gas and take periodical restroom breaks. A simple feature,  pausing a ride, can help drivers get offline to take extended breaks, get gas and use the restroom. On the opposing side, removing this feature and/or setting limitations will complicate the driving process.

Suddenly, Uber is now manipulating drivers to meet their extremely high demand. They automatically connect UberPool trips without driver approval, attach acceptance rate requirements to weekly bonus, warn drivers against cancellations using possible deactivation, connect new trips while drivers are on active trips, attach acceptance rate restrictions on UberEats, and set 2 minute limit on UberPool riders. Uber won't give drivers promotional ride credit for destination trips. They only allow 30 UberEat deliveries to count toward trip milestone bonuses. Do drivers really have rights driving with Uber?

What do drivers think the moment after starting a trip? If and when it's busy, drivers struggle to get gas. They struggle to use the restroom. Uber tells their drivers they can only use the pause feature for extended breaks. When this feature is used to pause multiple trips, even to help UberPool riders who make mistakes with wrong number of riders, Uber will block driver access to pause future trips.

Uber warns their drivers against canceling trips. They believe these cancellations influence the user experience. The essential goal is to maintain high standards. However, clients are free to request and cancel trips multiple times without any penalties. If Partners follow this pattern of behavior, Uber may temporarily and/or permanently deactivate their driver accounts.

What problems may arise from removing the "pause a ride" feature?
  • Urinary tract infection (constantly holding bladder)
  • Temporary deactivation (excessive cancellations). UberPool 2-minute time policy cause higher rate of no-shows, clients don't answer text message notifications and phone calls, wrong pin drops influence pickups, rider mistakes with addresses, clients requesting drivers to cancel so no fees, car-related repairs that can cause drivers to miss extended periods of time and result in driver accounts being put on a waiting list, rider accidentally requests a ride and driver must cancel,  
  • Permanent deactivation (cancellations and low driver ratings).
  • Using restroom in public place can result in indecent exposure charge (most restrooms closed during night and late evening hours). Most evening facilities claim restrooms are out of order, refuse access after 7pm, block access for customers only, refuse access altogether to decrease homeless use, and close early in slower cities. During daytime hours, limited parking may delay restroom use. See state laws for using restroom in public. 
  • Possible citations for drivers who don't hold business permits to drive in the city of San Francisco and at San Jose Airport. Drivers have a right to block potentially conflicting trips. An UberPool trip into San Francisco may result in multiple connections. Depending on San Francisco local policies, drivers without a business permit can receive a citation and get penalized. 
  • Run out of gas between rides.
  • UberPool clients (low percentage) fail to include second rider in ride request. They refuse to cancel trip to reorder again. In this instances, automatic pool connections create seating issues.   
  • Driver rating issues from being unable to go offline (restroom, hydration and lack of eating may affect driving performance). A low percentage of riders focus on their personal needs. There is no flexibility to get gas and/or use restroom while en route to client. UberPool and automatic connections complicate this process. 
  • Health issues (poor blood flow in lower extremities, sitting on wallets may partially block common iliac artery, sick riders spreading germs (one sick rider sneezed droplets on driver's face), lack of movement (sitting jobs are hazardous to health), poor eating and limit fluid intake while driving, back problems, eye strain, and other risks). 
  • Concealing destinations from drivers create restroom, break, fatigue, and gas problems. There are no warnings to identify distance of trips - whether these are long or short trips. "Pause a ride" feature can prepare drivers to accept many short and long trips. 
  • Setting limitations on pausing trips and temporarily suspending feature inhibit driving performance. 
  • Safety issues with running out of gas in bad areas. 
The next time Uber decides to set limitations on "pause a ride" to block back-end connections, UberPool connections and conflicting trips, they better think about the additional stress placed on drivers withholding this feature. When clients request the wrong number of UberPool riders, they refuse to cancel since there is a fee and seating issues arise to complicate future connections. These clients may refuse to pay the additional $1 co-rider fee. 

Nevertheless, UberPool and UberX clients are no-shows. They input wrong addresses, make mistakes ordering rides, manipulate system with repeatedly requesting and canceling rides, over seat occupancy, and create other challenging issues. Driving for long periods of time, sitting jobs, may cause drivers to develop future health problems.

If Uber wants to set limitations on the "pause a ride" feature, a possible solution is to offer this feature 2-4 times per 24-hour period. At first, Uber introduced this feature as a way to get gas, take a break and use the restroom. However, Uber is now indicating this feature is only to take an extended break. When drivers are working multiple hours during the week, they can't predict when to use the restroom and/or to get gas. 

Non-stop delivery, UberX and UberPool requests challenge drivers to get offline. UberEats clients keep drivers waiting at destinations, so keeping these delivery trips open will result in another request. If drivers ignore these requests, they can reduce acceptance rate and delivery accounts may be placed on hold. Nevertheless, drivers can use delivery orders to their advantage by asking permission to use restaurant facilities. 

Going offline is much tougher now. Uber introduced back-to-back trips and automatically connected UberPool trips without driver permission. It is assumed these features decrease downtime and increase ride count and boost earnings. Accepting UberPool and UberX before ending UberEats trip can create additional problems because ignoring these requests will continue a vicious cycle of incoming requests. Once drivers cancel trips on their side, they are given warnings via text messages and emails.   

Furthermore, city of San Francisco and San Jose Airport business permit dilemma put drivers in an unfavorable position to receive citations. Excessive fines that go unpaid are sent to DMV. Action is taken these drivers, whose vehicle registration renewals escalate in cost and state intercept requests are submitted to collect future taxes on behalf of this owed entity. No matter how drivers may view this challenge, the impact of fines and citations can/will eventually cause future deactivation. Without an active registration on file, Uber driver account will be placed on hold. Beware of driving in San Francisco and at San Jose airport, as business permits are required to operate in these areas. 

Removing and/or temporarily suspending this ride pause feature influences both drivers and riders. Uber must consider a better option to help drivers get offline, knowing their drivers are not driverless cars and/or machines. These drivers must get offline to use the restroom, take breaks and get gas. Using coercion tactics, such as scaring drivers with warnings and deactivation, are unethical approaches to increase productivity. Showing drivers better respect will ensure they're comfortable transporting clients to destinations. This entire ride-sharing process requires patience and high safety standards. Therefore, it is best for Uber to Give drivers some slack and stop playing games with their safety and health. 

Friday, September 30, 2016

New Driver Deterrent and Still no Client Picture

Uber continues to protect their rider base at all costs. They recently developed a new safety feature to make sure the right driver is driving them. Meanwhile, there are still no client pictures shown on the driver app to make sure drivers are transporting the right riders. For the most part, drivers are expected to use good judgement to enhance their safety rather than wait 4 weeks later for Uber Support to address a rider dispute that slipped through the cracks. If you are an Uber driver, it is what it is.

It's disturbing to see another enhancement introduced as a deterrent to protect the wrongful use of driver accounts. However, Uber doesn't require riders to submit photos for drivers to locate them. Rival rideshare, Lyft, required riders to login using their Facebook accounts. At least this ride platform equipped their Lyft drivers with useful information to reduce wrong rider mistakes. Comparing photos against crowds of people standing on busy streets could help drivers locate riders much faster. Almost 3 years later, rider photos are still absent from the Uber driver app.

Do drivers really matter to Uber? Of course, Uber Support will remind drivers their hard work and devotion matter to this ride giant. When drivers contact Uber about conflicting riders, they inform these drivers this behavior is inappropriate and it will be addressed internally. Imagine Uber Support sending a driver this message 4 weeks after the incident. It would definitely frustrate most drivers to know that riders come first. Withholding rider photos from drivers complicate this relationship.

If and when a rider files a report on a driver, Uber won't share the details of this complaint. Uber will do everything in their power to protect the privacy of clients. However, drivers are put in unfavorable positions to view videos and review policy standards. This approach becomes rather troubling because riders can say whatever they want and make up false accusations. In contrast, drivers who submit complaints on riders get the same runaround from Uber. There is no follow-up to brief drivers on the status of these complaints. Most drivers won't bother to report bad riders; they already know these complaints go unresolved.

Thousands of people want to drive with Uber. Out of these thousands of applicants, there are some with bad driving records and/or legal records. Uber has been known to reject drivers with questionable driving history. We hear stories of applicants struggling to drive on the Uber platform. These rejected drivers may apply with Lyft and get approved. A ridesharing driver shared that Uber rejected his application and he got approved to drive on the Lyft platform. These two ride platforms operate under different policies, as shown in drivers being unable to drive with Uber/Lyft and choosing to apply with Uber/Lyft and get approved.

Rejected drivers may try to clear up DUI blemishes that still appear on their driving record. Under any establishment, mistakes do happen. We won't fault Uber for approving bad drivers who somehow appear on their ride platform. Though uncommon, passengers may ride along with a small percentage of bad drivers who have a questionable background history. Like Uber, Lyft probably made their fair share of mistakes approving bad drivers. We can't always predict future incidents since some good drivers can snap under pressure for unknown reasons. Perhaps, the same can be said about riders.

It is much harder to become a ridesharing driver than a rider. Any person with a phone and/or a credit card or PayPal account can open a rider account. Unfortunately, drivers face more of a challenge handling all rider types without having access to profile pictures to verify these accounts. As Uber continues to improve privacy and safety standards, their ride platform still put their drivers at risk of driving the wrong riders and possibly dangerous people.

We all know that riders request rides for random people they don't even know, especially at clubs and special events. Drivers are prohibited from loaning their driver accounts to random people, which can be viewed as gross negligence. Imagine flipping the script, where riders loan their rider accounts to rowdy friends who harm drivers and/or vandalize these vehicles. These riders could argue their account got hacked. Drivers must stay on top of their account, as any serious issue can result in deactivation and/or legal problems.

Who receives most of the criticism in the media? Drivers are always put in the hot seat. Taxi companies try to use scare tactics to discourage ride-sharing, but forget their drivers have practiced this exact behavior they argue against. When we sample riders, we notice how grateful they are to have Uber and Lyft. They shared horrible past experiences with taxis, proving this dinosaur (taxis/cabs) service has a lot of work to do before regaining trust among the transportation community.

Riding in a taxi is mostly an anti-social experience with little moral rewards. If you're lucky, it is basically a ride from point A and B. When taxi drivers refuse to make a trip, they tell passengers to exit. So many riders have been kicked out of cabs for traveling in a distant direction. The taxi industry is all about the money. In respect, there are some taxi drivers willing to make a difference. These drivers also face high risk of violence and are exposed to dangerous situations. Most rider gripes against the taxi industry are about leaving them behind, no-shows, poor driving, bad behavior and attitudes, refusing to accept credit cards, rejecting rides to distant neighborhoods, and lacking sympathy.

Uber is launching a new security feature that verifies the right driver is driving riders. This feature is viewed as a security enhancement to improve overall safety standards. News of this feature will also improve rider confidence in the Uber platform. However, Uber won't require riders to upload their picture so drivers can verify them. Uber will go great lengths to maintain privacy of riders. Drivers show personal profile pictures and vehicle pictures. They also include license plate numbers. All clients provide is their first name, not even a last name. Despite widespread arguments whether clients are safe, the media need to get their act together and notice the discrepancies that put drivers at risk.

When discussing Uber Partners and clients, there is a double standard in play. A driver duplicating rider behavior would get immediately deactivated. Riders with poor ratings and past complaints can continue to use this ride platform. Poor rated riders can rate high rated drivers poorly. In result of these low ratings, drivers may face future deactivation. Drivers have no access to past ride comments, since drivers can't submit feedback on riders. Riders have up to 24 hours to rate drivers (may have change of heart with a bad experience later in the day or night). On the flip side, drivers must rate their clients before accepting the next trip. How can drivers know to watch out for risky riders if they don't have reliable information? We can't expect Uber Support to return quick emails. Drive call support via app is only available at certain times, mostly during hours of operation.

Congratulations Uber for investing more resources into another feature that doesn't improve safety for drivers. Moreover, this feature won't give drivers access to valuable information to protect their personal safety. It is just another mechanism to improve safety standards for riders. But aside from this, drivers have no clue about the identity of their riders. It would make sense to share this information with valuable drivers who perform millions of trips annually.