Sign up to become an UberX driver today and reach your career goals with this newfound flexibility!

Uber and UberX driver signup - Get bonus after completing qualified trips. Click here

Friday, June 23, 2017

Uber employees want Travis Kalanick back!

The word out there is that Uber employees are petitioning for Travis Kalanick to reclaim his CEO position. On the day of his resignation, a 180 day plan emailed to drivers revealed changes to improve overall conditions on the road. Quite a few clients took advantage of time through making drivers wait and/or requesting and canceling trips multiple times.

Would bringing Travis Kalanick back to the company he founded improve the image of Uber? In the past few years, algorithms made reaching bonuses nearly impossible. Yet, Uber continued to ignore shady tricks aimed at frustrating and exhausting drivers. These algorithms may be designed to suck the life out of drivers. Uber investors are thus ignoring unethical practices that increase safety risks and exhaust drivers.

The best drivers understand the value of time, something which clients disrespect often with delaying pickups, making address mistakes, moving away from pickup addresses, and requesting fast food runs to jeopardize weekly quests. If not for these weekly quests, drivers would leave Uber.

Travis Kalanick is one of the brilliant minds who founded Uber. As the CEO of Uber, Travis represented the face of his highly influential transportation company. What now? Will Travis Kalanick return? The Uber Board of Investors will have their hands full trying to keep drivers, riders, and employees happy. If the next CEO is unable to keep the ship floating, Uber could lose to Lyft.


Tuesday, June 20, 2017

Lyft drivers earned $250 million in tips--Uber drivers earned $0 in-app tips

Lyft has taken large strides to make their drivers happy. Ever since their launch, Lyft punished 4.80 and below drivers with unfair deactivations. Their decision to put a stake in these drivers went unreported in the media. There may be a chance this unethical action could be illegal. Aside from termination/deactivation activity, Lyft is giving their drivers access to high earnings. $250 million was collected in tips and given to Lyft drivers. Meanwhile, Uber drivers have lost out on millions.

Uber has cost drivers significant earnings. Their algorithms ensure Uber can save as much money as possible; they get the most out of drivers for a small payout. Uber is a rider-first ride technology company. Their riders matter so much that they're willing to give UberPool clients access to images of new riders. However, drivers will only see an egg in place of an image.

Lyft is making adjustments to increase the income of their drivers. It's an ethical way to reward current drivers, while past drivers were removed from their platform following a poor policy that considered 4.79 rating bottom of the barrel drivers. Kudos to Lyft for putting their drivers first, and riders second. In radio commercials, Lyft makes it known that drivers matter most.

Uber is now taking aim at Lyft to integrate a tipping feature into the rider app. They deceived many past riders about including tips in fares. Riders would tell drivers we don't have to tip you, you're Uber. The reputation of Uber took a hit from withholding this in-app tipping to reward Uber drivers.

We commend Uber for finally making the move to introduce a tipping feature. In the past, your ride service kept drivers in the dark about the status of this tipping feature. UberEATS delivery drivers have lost out on valuable earnings. As you may now, delivery trips pay little money. There is no way UberEATS delivery drivers are earning $25-$35 an hour. That is a blatant lie, a fabrication of the truth to advertise that delivery drivers can earn greater than $20 an hour. Long pickup times, waiting times, single orders, delivery time, and customers taking too long to retrieve orders make UberEATS the most unappealing delivery service of all companies participating in this industry.

We know drivers who were ready to leave Uber. How can a powerhouse like Uber deny their drivers access to tips? Most people will not tip in cash. You'll be lucky to get a dollar bill. Out of 100 trips a few weeks ago, a driver made $3 in tips. Uber deceived their riders and drivers. They blocked access to millions in tips. If Lyft drivers earned $250 million in tips, then Uber drivers could have collected $1 billion in tips over the same time period.

Uber executives have some explaining to do for costing all their Uber drivers nearly a billion in lost tips. Because of Uber gaming their drivers to miss bonuses, they believe that making adjustments will forgive past inactions. Drivers kept reminding Uber of this tipping feature. Clients kept criticizing Uber for preventing this tipping feature from seeing life on the rider app. Finally, Uber is listening because they probably feared losing their best drivers to rival competitors.

Any delivery service that blocks service providers from receiving tips should be ashamed. All that time invested in making deliveries cost drivers significant earnings. Matching drivers with 15-30 minute pickup times, restaurants not having orders ready, and the challenges to deliver orders to clients who put the wrong instructions on app impacted the UberEATS driver base.

Uber drivers providing UberX and UberPool services got ripped off. Ask Uber about their algorithm specialists that wring drivers like damp towels. They won't confess this shady practice. Uber drivers are experiencing pressure, fatigue and fear of missing the weekday/weekend bonus. Unfortunately, this is typical Uber behavior to treat their drivers so poorly. If not for loyalty, drivers would leave Uber. Luckily, Uber allows their best drivers to remain active on the platform.

Lyft is guilty of unfairly deactivating driver accounts. They should be investigated and sued for wrongly deactivating their past drivers.

As for now, Uber is taking steps to ensure their drivers are properly rewarded for great service. If the restaurant industry blocked credit card tips, servers would quit. Most people do not carry cash to tip for service, accordingly. We'll see how this new change will increase overall earnings.

Drivers who are unable to reach incentives drive away with small earnings. They need tips to offset expenses required to stay on the road. Uber clients lack the information to understand that drivers foot the bill for expenses. Integrating a tipping feature does not guarantee Uber drivers will increase their earnings.

Delivery drivers should see an increase of overall earnings. They deserve to get tips for retrieving orders and delivering them to customers. There is a lot of time invested in the delivery process.

With the Bay Area of Northern California as one of the top Uber markets, the pilot of in-app tipping will not begin there. Tipping started in Seattle, Minneapolis and  Houston this morning. Uber claims that tipping will cover the entire U.S. market before the end of July. Drivers will receive 100 percent of their tips. Good news for Uber drivers! Their loyalty to stick with Uber may reward them.

Thumbs up to Uber for listening to drivers!





Wasting time cost drivers money

Uber drivers are losing valuable time on the road. Uber clients continue to adopt disrespectful behavior that harms many Uber Partners. They put far too much pressure on drivers to accommodate their ungodly requests. Drivers want to be fair, but some riders refuse to honor Uber policies. Time is of the essence. For some strange reason, Uber clients enjoy wasting time to impact drivers.

Uber clients treat drivers unfairly. Their lack of respect for time cost drivers significant earnings. Perhaps, clients do not care whether drivers make a living. Uber should care that good drivers will be lost soon. Driving with Uber is becoming more challenging than serving customers in a restaurant setting. Unlike restaurant servers, Uber drivers can make costly mistakes that can/will take lives.

Uber clients overlook safety because they are in a hurry. When these clients run late, they expect drivers to press the pedal to the metal. Drivers who disobey these dangerous requests get low ratings. Uber refuses to revise any past ratings; they accept all client ratings. We have proof of this practice. Uber will make excuses. They will use your value as an Uber Partner to make drivers feel appreciated. Meanwhile, these low ratings are allowed to stick.

Some examples of clients wasting time are found below:

  • Client requested driver to wait for her at a supermarket. She shopped for over an hour. Driver needed to complete two trips after this ride to qualify for guaranteed hourly bonus. Client returned with groceries and put the driver on the hook to shop at Target. But now, driver is stuck with client's groceries and cannot leave. Client shopped in Target for over 30 minutes. She lacked concept of time, because her actions resulted in the driver missing their bonus. This trip paid very little money. Moreover, riders in this area could not secure a trip. 
  • Client traveling from the East Bay to San Francisco had four total riders. The driver had to make all drop-offs separately, which took 1 hour and 45 minutes. This long trip resulted in driver missing a $100 Monday night bonus. Valuable time was lost. 
  • Client did not tell driver about their multiple stops. They kept changing the destination to complete errands. Then, driver had to pick up another rider and make drop-offs. In the end, driver loses valuable time and misses bonus. 
  • Client requests their driver to go into fast food drive-thru. After spending 45 minutes in a jam-packed drive-thru, the driver is pressured to make up this lost time. This short ride took over an hour. Restaurant drive-thru requests are the most common rides that waste valuable time. Clients do this often. 
  • Clients input wrong address. They call and ask driver how long will pickup take. At pickup address, client is not there. They don't respond to text messages, nor a phone call. Client calls driver again, asking where they are at. Driver informs client that he is at a specific bar. Client made a mistake on address. His group are 25 minutes away. 45 minutes wasted. 
  • A ride request arrives for a 50 minute pickup. Driver shows dedication for Uber. He calls rider, requesting them to wait for him. They accept this request. The moment driver arrives at pickup location, calls driver to cancel ride. Driver exhausted 2 gallons of super unleaded gas at $5 per gallon to make this pickup. Client lacked any courtesy to honor this request. Driver had to contact Uber to receive a cancellation fee. Drive is now in a slow area and lost earnings. 
  • Client is a no-show--common theme. Drive invested valuable time making pickup. No surge is involved in this region. Driver was taken away from a surged area. Lost time and money. 
  • A client requested and canceled a trip 4 times. Each time, client did this before 5 minutes. 20 minutes wasted. Lost trips that put pressure on driver to reach bonus. 
  • Driver traveled 30-40 minutes to retrieve client. No client present. Did not answer text message and/or phone. No cancellation fee was added to this request. Two Uber Support employees refused to add cancellation fee. However, a third US employee noticed how much effort the drive put in and added the $5 fee. Valuable time lost. 
  • Clients are unable to be reached. Text messages bounce back. Phone calls are Uber error messages. No-shows result in lost time. 
  • Clients request, cancel, request, cancel. Drive accepts all requests. Client cancels all trips. Time wasted. 
  • UberEATS deliveries create time problems. Driver travels 25 minutes  to make pick-up. Restaurant did not make order. They expected driver to wait another 20 minute for order. As many know, delivery trips pay little money. Drive canceled this delivery, identifying client issues concerning time as the reason. Time is lost. No compensation. 
  • UberEATS is requested 25 minutes away, taking driver from the action. Restaurant located three cities away. Delivery destination is 25 minutes in another direction. Over 50 minutes invested. Small earnings and time wasted. Bonus is abandoned after the next ride is stuck in traffic going to the city. These two trips take over 2 hours 30 minutes. 
  • Driver takes client to a bar. Ride took 20 minutes. She tells driver to wait. While waiting in parking lot, she cancels the trip. Uber refuses to honor any cancelled rides as ride credit, even when these occurred mid-trip and at right before destination. At the end of the night, driver is pressured to overcome this lost trip.  
  • Client keeps texting driver that they will be out in a few minutes. After 30 minutes, client finally shows up. This ride takes driver into heavy traffic. Small earnings and lost time. 
  • Driver shows up at pickup address. He sends a text message notification. Client calls and tells driver she does not see him. She asks why driver is at that particular address. It is discovered that this address is their home and she is at another location 25 minutes away. Driver honors request to go there. However, client is not present. Driver calls client, who for some odd reason jumped into another Uber and is arguing with another driver. Rides canceled at another location do not count unless at requested pickup address. Driver lost time, got no ride and had to contact Uber to get cancellation fee. 
  • Drive makes pickup. He confirms the destination two times because street name is the same in two cities and this is his usual practice to prevent destination mistakes. Client agrees both times. After traveling near 20 minutes, client asks why trip is taking too long. They pull over to discuss this trip, figuring out that client made a mistake putting wrong address. Driver must return client back to their home city. Driver loses valuable time. 
  • Client calls driver to request ETA. Driver tells client they will be there in 9 minutes. Upon arrival, there is no exact match on this pickup address. Driver calls client. Client is being rude. She is in a hurry. She tells driver to drive around the area three times. After all this time, driver discovers the client is 3,000 miles away. She cancels the trip after driver shares his location. Time and money lost. 
  • While in Napa, driver is requested to an abandoned address. It appears this is a closed down base. Drive calls client. Client is stressed out and tired. He needs driver to go to his destination. However, this client is in LAX 400 miles away. Driver tells him to cancel and order another trip. He also informs client to stand in departures instead of arrivals. Inputting wrong addresses cost time and money. 
  • Driver tests destination match feature. No trips are counted toward bonus. After 3 hours of circling around San Francisco and returning back to original location, driver went offline. Lost time and had to work harder later on to accomplish bonus. 
  • Driver is sent out to San Francisco multiple times. You must have a permit to work in SF. Each time, driver lost time due to being an East Bay driver and having to go offline to return. There was one night driver sat in traffic 90 minutes. He lost valuable earnings and time. 
  • App crashed. No troubleshooting worked to restore app. Bonus was about to be missed. However, driver refused to give up and eventually deleted app. He located an old text message with driver app link. He managed to get the app working again after losing 90 minutes. He accomplished the promotion with 4 minutes left. 
  • Client takes driver into the mountains. No way to end trip. No service in these parts resulted in driver missing time and getting disqualified for acceptance rate (90%) after a client requested several rides that could not be accepted. 
  • Clients who vomit have cost drivers half a day or several hours of time. Drivers must get their vehicles cleaned in order to return back on the road. Imagine if this occurred toward the end of a bonus period and driver missed trip requirements by a single ride. 
  • Extremely long trips: 1 hour to 3 hours. If driver is taken out to Sacramento or Central Valley, all trips taken in this region won't count toward Bay Area bonus. Time taken to return to Bay Area is a problem. 
  • One long trip could wipe out time required to reach tough weekend bonus. A driver may miss bonus by a trip or two. Lost time and earnings. 
  • Traffic/accidents/closed roads due to major accidents result in lost time and missed bonus.
  • Clients who take advantage of delivery drivers waste time. They request drivers to input gate code, park, input building code, travel up 15 stories, and delivery items. Small delivery earnings, no tip, and wasted time with doing extra steps. This is a problem on the UberEats platform. 
  • Driver starts trip. He confirms the destination. After driving 5 minutes, the ride reset to making pickup. No way for driver to begin trip unless he returns back to pickup address. He had to inform client of what happened. The driver delivered rider home, and then they agreed driver would return to pickup address to start trip and end in a few minutes. The trip was more important to the driver than the fare cost. This technical issue wasted valuable time that cost driver weekend bonus by a single trip. 
  • Drive makes a double order pickup at restaurant. Somehow, the app reset to a previous ride completed 90 minutes prior. Nothing driver could do to remove this trip off the screen. Both UberEATS deliveries were lost. After repeatedly contacting UberEATS, they finally return call after driver was 20 miles way. They requested these orders to be delivered. However, driver app showed online and waiting for request mode. No way to return two orders on screen. Drivers attempted to explain this issue to support, but they still did not understand. UberEATS would not give out customer address. Orders were canceled on UberEATS side. Both trips were lost, costing driver valuable time and resulted in missed weekday bonus. 
  • Blocked roads from events require additional travel time. Driver loses valuable time and money. 
  •  Uber keeps revising number of trips to increase amount of time on the road. This has caused so many drivers to miss bonuses. If Uber adds additional trips, drivers must drive extra time to reach them. 
  • Driver is requested 20 minutes away to an old Naval Base. Client is not present. Friends taking another Uber inform driver that their friend won't be leaving and to cancel ride. Drive is not compensated for this trip. He calls Uber Support line to address this issue. However, the employee was confused and kept reading off cancellation policy. Total waste of time dealing with an employee that lacked simple understanding of this issue. Cancellation fee was never added because trip was absent from history. Lost time that eventually resulted in missed bonus the next night. 
  • Warriors games waste time. Excessive traffic multiples the time required to make drop-off. Confused Warriors staff and police create conflict and do not understand their role. When these trips arrive, this will put drivers in an unfavorable position to reach bonus.  
  • All games require additional time to locate rider and exit. The same goes for making drop-offs. 
  • Bay Bridge is the worst offender in wasting valuable time to cost drivers the bonus. Under these conditions, SFO trips require 90 minutes from the East Bay. Wasted time and money getting small fare. Can miss bonus later on. 
  • Inputting wrong addresses is a major issue. Driver is requested out to a city of Richmond neighborhood. Client and driver communicate via text. Finally, driver calls riders to discover they dropped the pin across the Bay. The client is at Presidio Bowl in San Francisco. After cancellation, client requests the same ride again and cancels. Time is wasted. 
  • Client requests ride on Market Street in Oakland. Client is actually on Market Street in San Francisco. After cancellation, client requests ride a second time. It is canceled. Lost time. 
  • Drivers waits at a motel in University Avenue in Berkeley. Text message is sent. Client calls to inform driver of their whereabouts. The client is actually at the Beer Garden in Jack London Square. This address is 25 minutes away from the wrong address. Time is lost.
  • Clients have change of plans often, so they keep changing addresses while in ride. This extends the ride, creating time issues that block drivers from bonuses. 
  •  The worst offenders are clients who cancel long-trips right before destinations. Drivers need these trips to complete the bonus. However, Uber won't adjust the bonus or create a trip. They're advanced with scanning faces to make sure the right driver is using the account. Sadly, Uber is unable to create a trip that is lost due to clients canceling active trips. When a lawsuit arrives after a major accident may happen after a canceled trip with client still in ride, maybe Uber will have a change of heart. They make it too easy for riders to play around with the app and cancel active trips. Drivers cannot forgive this practice, especially when Uber continues to allow this to happen. Riders are irresponsible to press the button. These lost trips have cost drivers valuable time and earnings. Drivers have missed entire bonuses based on losing a trip. 
  • Delivery drivers become personal client assistants. Customers assume delivery means being a gopher. Valuable time wasted and missed bonuses result from these types of trips. There is a service available for errands: TaskRabbit. 
  • UberEATS deliveries where restaurant is closed. These mistakes waste time. 
  • UberEATS request where an employee ordered and made a mistake. They're not taking any additional orders after a certain time. Again, time is wasted. 
  • UberEATS order which has already been delivered and drivers are receiving requests to delivery. 
  • A short trip is converted into a long distance ride into a place that is far away and is slow. Several hours can be lost taking this trip. Time is wasted and trip is not worth the money earned. 
  • UberEATS customer cancels the order after time is invested in making pickup and waiting for order. 
  • UberEats participating restaurant is out of items. This creates major time challenges. 
  • UberEats customer puts the wrong address. They don't answer phone, text messages and the home address is wrong. When delivery driver knocks on door, no answer. No trip credit, lost time, and bonus problems later on.
  • Some busy UberEATS restaurants make mistakes not making orders and driver must wait 30+ minutes. This causes another order to get cold and customers to wait longer. 
  • UberEATS customers put the wrong pickup instructions. They're usually in secured apartment complexes. Driver can't enter the premises. Most of the orders are deliverable, but wrong instructions challenge time. 
  • Unresponsive app cost drivers valuable time. 
  • Bad Uber GPS is another time eater. 
  • Frozen app will create time issues. 
  • Too many riders result in cancellations. This will impact the time of drivers. 
  • 90 minutes can pass without a request. Losing this time can influence ride average. 
  • All blind rides going into city translate into lost time. 
  • Wrong destinations on the UberPool platform cause time issues.
  • Client requests ride to pick up a food order. She needs to go to the bank at another location. Then, she returns back to Target to go shopping. This short ride took an hour and put pressure on driver to make up time and money lost. Fortunately, the driver understands how to overcome time lost to disrespectful riders who waste time. 
  • Much more.   

As you can see, time is a major problem on the Uber platform. Drivers lose out on bonuses because of Uber and client issues involving time. The best way to overcome time constraints is to increase hours and complete bonuses as early as possible to avoid algorithms undermining your goals. Best of luck!


Uber Partners are Exhausted

Uber Partners need Uber's help to decrease their fatigue. They need another weekend bonus to reduce pressure. Driving on weekends is a hit or miss. There is only one bonus to reach: 70 trips. Uber Partners find that chasing after this weekend bonus is a toxic process. For the most part, algorithms are designed to suck the life out of Uber drivers. Uber is doing a wonderful job exhausting their Partners to the point of extinction, contradicting their message that drivers matter most.

Uber has featured many unique bonuses to keep drivers on the road. Sadly, their hourly guarantees offered in the past were incredibly hard to accomplish. Drivers would miss out on hundreds in lost earnings because Uber manipulated drivers into missing the requirements.

Long trips would remove drivers from home base. Without any features to get offline, drivers were expected to accept requests outside of qualified regions. As a result of this, Uber could eliminate drivers based on exceeding the 67 percent or two-thirds qualified trip requirement. One or two trip average per hour eliminated drivers from contention. One, two, or three hour trips would put drivers in non-qualified regions. Therefore, drivers struggled to return into qualified regions to claim this reward.

The 90 percent acceptance rate complicated this hourly guarantee bonus. Technical issues could send requests in poor coverage zones. Drivers could/would miss the request rate to activate this bonus. Uber refused to compensate drivers who missed acceptance rates.

Uber encouraged drivers to use a destination-to-home feature that matched drivers on the way home. In small print, Uber rejected time spent on destination trips and refused to match drivers for lost earnings.

Get a request into a slow non-qualified region? You will miss valuable time trying to return back. Uber knows exactly what they're doing to impact their Partners, so there is no surprise that drivers continue to lose out on bonuses. Nevertheless, Uber entices their drivers to get on the road and disqualify them using shady tactics.

In current time, Uber offers a 70 trip bonus. Uber drivers are struggling to reach 70 trips during the weekend. Uber started this weekend bonus with 60 trips. They increased this bonus to 65 trips, and then recently added another 5 trips. Drivers are experiencing major problems making the mark.

Long trips wipe out this bonus. Uber clients and drivers shared that compensating drivers for time on long trips could improve overall service. An effective approach is to give 1 trip credit in increments of 30 minutes.

Uber drivers continue to reject clients because Uber is putting a high value on completing many trips. Delivery requests steal valuable time, too. Single orders, long pick-up times, and restaurant issues influence time. Long UberPool trips with no connections impact time and money.

Incentives require time to complete. Measuring ride averages are important to plan ahead for breaks. The conditions must be ripe in order to reach the bonus. It's not an easy process!

Uber algorithms and requirements cheat drivers of additional earnings. Without accomplishing these weekly bonuses, driving with Uber is not worthwhile. The cost to operate as a ridesharing driver is too expensive. Incentives help drivers to earn money lost from Uber jumping the gun to reduce fares to all-time lows. Lack of surge pricing is making most trips - beginning in the East Bay - unappealing. It's unfair for drivers to claim conflicting rides without seeing this destination, especially knowing they will miss the bonus because of it. Some Uber drivers are brave to ask riders to leave their vehicles. However, moral drivers want to take the right actions to serve clients. Unfortunately, these moral drivers lose out valuable earnings that cause them severe financial problems. Algorithms are nearly impossible to beat. Drivers need a second bonus to make sure all their effort is not lost.

Featuring two weekend bonuses will improve client service. Adding a second bonus will reduce instances in which drivers employ taxi-like behavior to reject trips. These drivers will call riders to triage trips. They ask the rider(s) to exit. Long trips require drivers to be alert, awake, and safe. Adding another 5 trips to raise the bar may influence a small pool of immoral drivers to begin trips without riders, anticipating this will help them to reach the bonus. Will introducing a second weekend bonus improve client service? Yes! We believe driver and rider relationships will improve under two weekend incentives. Another option is to lower the trip count back to 60 trips, like before.

Uber is exhausting their drivers. They want to get the most out of drivers, but their algorithms create safety risks. Will Uber keep sucking the life out of their drivers? We see a partnership that is quickly eroding. Partners will soon quit driving. Some partners have no choice but to leave since poor Uber policies create legal problems with toll bridges, tickets and accidents.

Basically, vehicle registrations are locked down from toll violations. It's not the fault of Uber drivers. If these drivers didn't miss their weekly bonuses, they could afford to set automatic replenishment to afford bridge tolls ($135 replenishment once balance drops to $60). Another problem area is Uber not dealing directly with clients instead of putting drivers into an unfair position to accept these costly violations. There has to be another way to protect drivers from digging financial graves filled with toll violations. Fastrak is coercing Uber and Lyft drivers to pay for these violations. Meanwhile, locked down vehicle registrations, costly fines, and future deactivation (vehicles will be temporarily deactivated with no updated registration) become inevitable problems.

Clients complain if drivers choose to pay cash in busy toll lanes. They don't have to deal with the consequences of $75-$100 toll violations. Drivers have no way to see destinations ahead of pickup. Concealing destinations and rider pictures from drivers add to this overall problem. Uber will loose drivers who cannot resolve toll bridge issues, tickets from riders standing in high prone areas, and all the other problems that plague driving with Uber.

There are so many problems exhausting Uber Partners. These issues originate from Uber manipulating their drivers to save money. Sadly, Uber's poor internal practices will backfire on them. Once drivers are up for registration renewal, they will be blocked with hefty fees assessed on their DMV accounts. Unpaid tickets and toll violations keep drivers from renewing registrations. Refusing to address this major problem will take a toll on drivers. Uber has ignored this serious issue!

The main reason why some of us continue driving with Uber is because of their past loyalty. In recent time, we question their loyalty in protecting drivers and ensuring we make decent money to survive on the platform. Fairness matters. Respect matters. Time matters. Maintaing a quality platform relies on Uber addressing major issues that harm their clients and drivers.

We're on the road for thousands of hours. We understand the real world problems challenging Uber. Clients share their concerns about drivers--both good and bad. Hence, clients also share that many drivers have no idea why they keep missing the bonuses. We'll be awaiting changes coming to Uber. Past drivers are dealing with lost earnings(missing bonuses, lack of motivation to get on road from being unappreciated for lack of company changes), costly violations (bridge toll violations), parking tickets and traffic citations(riders rushing drivers & standing in hot zones), and depreciating vehicles that will be deemed worthless in a few years. In order to remain with Uber, Veteran drivers must dig a huge hole to keep active.

Revising the weekend bonus to accommodate Uber drivers will improve morale and customer service. Refusing to integrate tipping into the rider app is enough proof that Uber Partners do not matter. Meanwhile, Lyft drivers enjoy the convenience of in-app tipping. Hopefully, Uber realizes their unethical practices so they can make changes to retain valuable Veteran Uber Partners!




Wednesday, June 14, 2017

Ready to Capture Weekday/Weekend Bonus?

Uber keeps revising bonus requirements weekly. Their practices are confusing Uber drivers, who cannot seem to capture old requirements rather than adhere to 80 trips during weekday driving and another 70 trips on the weekends. With shady algorithms designed to send drivers on wild goose chases, Uber is sending a message out to drivers that they do not matter.

How in the world will you capture the max weekday and the only weekend bonus? We wish Uber drivers luck on completing 150 trips in a week. Based on the current environment, averaging 2 trips per hour with long rides tallied in this total will require a minimum of 75-80 hours on the road per week.

Uber is using shady tactics to harm the safety of their drivers. Increasing trip count and employing algorithms to influence drivers translate into pure evil. Sadly, Uber refuses to communicate with riders about Uber drivers being on the road for many hours. Riders complain often about getting the boot out of Uber vehicles? Nevertheless, riders overlook that drivers drive other clients and need rest.

The bonus structure is a clear manipulation. Uber tells their drivers to use the trip destination feature; however, they won't count any of these trips toward the bonus. When Uber holds a peak time bonus, they reject delivery trips. Unfortunately, Uber will send many delivery trips to impact drivers. To be honest, Uber wants their drivers to miss the incentives.

Most drivers know the moment they reach a few trips from achieving the bonus, a disqualifying trip will arrive to wipe out the bonus. If these drivers reject a ride, they make Uber look bad. It's Uber that is making their brand look bad by misleading riders into believing that drivers know the destination ahead of pickups. If riders are canceled, they assume drivers made this decision based on conflicting destinations. This is so untrue!

Uber is making the bonuses unappealing. Veteran Uber drivers are tired of their shady practices. This is becoming a serious problem because drivers are losing tons of money through Uber's flawed practices. Want proof these constant revisions to the bonus structure are harming drivers? Just ask your drivers how they feel about the bonus. You'll find the truth!

Forget the bonuses! It's not worth drivers jeopardizing the safety of riders over chump change. Uber is quickly becoming a second-rate ride app. Although disloyal to past drivers, Lyft is now showing their drivers matter most. Unfortunately, Uber lost the memo that identified Uber drivers as the sole reason their technology company manages to exist.

As ride averages continue to sink, there is concern that reaching bonuses under extreme conditions (algorithms) will make the chase feel like getting gamed at a casino. The old 5-tier bonus structure rewarded drivers properly. They could make adjustments during the week to capture their desired bonus. Nonetheless, drivers are forced to drive 7 days a week to possibly miss both max bonuses.

San Francisco is delivering low ride averages, as compared to the past. Berkeley is a ghost town. Cal students are on break, so ride requests decreased. Warriors games take up valuable time because of heavy traffic making drop-offs and pick-ups. Just think about all the time lost with cancellations, no-shows, traffic, riders taking too long to get ready, long trips, and unfair games that Uber enjoys playing to harm their driver base. You'll get the gist of what is really going on.

Uber is treating their drivers poorly. They know this! Ever since Uber removed the original bonus structure, they have caused so many drivers to experience financial challenges. Once Uber clients learn of this poor treatment, as many have already expressed disgust in, they will start using Lyft more often. Nobody wants to support a ride company who are against their drivers!

Change the bonus structure back to the 5-tier model, or increase fare prices. If not, good luck retaining your drivers. Lyft will begin to capture this ride business and overtake Uber on ridesharing and carpooling services. Uber drivers are beginning to take a stand against long trips. Under this current model, long trips will cost Uber drivers valuable earnings. Some riders are so selfish, they expect tired drivers to take long trips. Meanwhile, drivers lose valuable time and miss qualifying trips going on these long ride adventures Aside from this, fatigue/exhaustion are deeply concerning issues.

We used to respect Uber. What we've heard and seen have changed our outlook. Gaming drivers with sending them into non-qualifying regions to block hourly guarantees (trip origination), telling drivers to use trip destinations that do not count, sending delivery requests when they are exempt from a particular bonus, allowing riders to cancel trips while en route, and all your damaging moves are pushing drivers to quit soon.

Uber drivers deserve better treatment! It's all your fault Uber! Uber may believe their drivers will not notice this manipulation aimed at increasing the supply of vehicles to meet heavy ride demand. These drivers are quickly learning their missed bonuses are no coincidence. Keep playing games Uber--the road will end soon!





Saturday, June 10, 2017

Watch out for missing trips and cancellations

Uber drivers should make it a habit to capture trips. Unfortunately, trips are going missing in the history and Uber has no record of the client requesting a ride. As a result of this, drivers are not given proper credit for cancellations and trips.

Don't expect Uber support to understand your concern. Screenshots speak a thousand words. If you have a time-stamped image, you will be given credit. Drivers are expected to do the legwork.

Uber Support employees need to be retrained to better conduct driver operations and concerns. We would like to see these employees on the ride dealing with tough riders. After a weekend on the road, Uber Support employees will do a better job performing their jobs.

Missing trips and cancellations do disappear from your trip history. Uber will make it impossible to receive credit for something they don't see on their end. Unfortunately, this is how a billion-dollar transportation company operates their business.

Drivers must take action to protect their earnings. Right now, Uber is still holding the tipping feature hostage. They won't reward their drivers with a tool that is way overdue. Lyft is far ahead of the curve; they have a tipping feature and riders are tipping their drivers often.

Keep an eye on missing trips, unpaid cancellations, and missing tolls. Don't allow too much time to overlap before reporting this matter to Uber Support. It's your money. You worked hard to make it. Make sure you recognize missing trips, cancellations and unpaid tolls. 

Uber makes it too obvious they don't want Partners to achieve bonuses

Bonus manipulation on the Uber platform is the most obvious practice. Drivers who are on the verge of reaching the number of trips to qualify for the weekday/weekend promotion are blocked. Algorithm specialists are working hard to make sure qualifying trips are never taken. Uber cannot hide this practice anymore; they really do not care about their drivers enough to help them.

This past weekend, Uber increased the weekend bonus to 70 trips. Most Uber drivers chasing after these driver bonuses are now required to increase their hours in order to reach the trip requirements. Most likely, a higher percentage of Uber drivers will miss this weekend bonus. 

Uber ride business is scarce right now. In a few weeks, Pride in San Francisco will offer unlimited ride requests. However, this weekend is really slow and requests are sporadic. Ride averages are going down, while hours on the road are thus increasing. 

Uber realizes their intent is to undermine their Partners. Riders have shared driver stories of their past drivers missing these bonuses, often enough, that their bills go unpaid. Their cars, their bodies, their lives are falling apart. Sadly, these drivers feel pressured to reach trip requirements. Given this pursuit, toll violations are also sinking drivers. Uber has done nothing to address these issues.

Clueless Uber support members lack experience to help drivers. They overlook driver concerns, mostly writing responses that answer another question. Good luck calling the pilot phone support. If you share a missing trip that a rider canceled, a phone support member will share standard Uber cancellation policies. We know Uber Support is a tiresome process. They don't listen or read driver concerns! Who needs training to perform their jobs? Uber Support!!  

One day, a driver gave himself plenty of time to accomplish a bonus. He did not get sufficient ride requests to keep on pace, and then delivery trips arrived that are exempt from the bonus. This Uber drive was dealt a bad hand trying to achieve this particular bonus. After two back-to-back long trips, he missed this bonus by one trip because the region he traveled to basically wiped out valuable time and did not offer any ride business. This trip occurred after taking a previous trip that took nearly an hour to complete. Sadly, toxic traffic and failure to calculate long trips block bonuses. 

Most drivers know that Uber refuses to give appropriate trip credit to long trips. Every 30 minutes should count as 1 trip. Drivers are put on the spot to reject trips for a number of reasons, but riders are left in the dark concerning the motivation behind this practice. Uber stays hush on this matter. 

At the mercy of bonuses, Uber drivers may reject clients at their pickup addresses. What if clients must be somewhere important? Essentially, Uber is telling their clients they do not matter. Because Uber blocks access to ride filters, they condone this unethical treatment. Nevertheless, Uber keeps connecting riders with bad trips that take drivers into specific regions that can cause problems. 

San Francisco city drivers and San Jose Airport trips require business permits. Uber should ask drivers who have permits and who don't. They don't care whether their drivers experience legal and financial repercussions taking conflicting trips. Uber is all about their bottomline. 

No trips taken outside of the San Francisco BayArea count toward promotions. This won't stop Uber from putting drivers on the hook to make Sacramento trips. All rides taken in Sacramento won't count toward any of the bonuses. Moreover, no trip conversions are calculated into long trips to give drivers fair credit for distance/time traveled. 

If you're an Uber driver, just know that it's no coincidence that you're missing the weekday/weekend bonuses. There is a far bigger operation above you that is causing this to happen. Adding 5 trips to the weekend bonus will cause a high percentage of drivers to miss trip requirements. Hence, drivers have a right to reject trips at pickup address. Riders will point the blame at drivers. 

Safety matters most. Drivers are not robots! They need to rest, sleep, use the restroom, and get gas. It appears that Uber overlooks the importance of safety, in such, that riders assume drivers are rude for rejecting their rides. 

Uber would gain respect admitting their unfair, unethical practice of manipulating the driver bonus system to save on their bottomline. Get drivers out to meet demand, but use deceptive tricks (algorithms), conceal destinations (riders don't know this), and block access to filters to keep drivers in regions they enjoy servicing. 

Uber has no interest in drivers reaching weekday/weekend and other bonuses. Their intent is to make sure Uber Partners miss the mark. Shameful!!