Tuesday, May 03, 2016

Color Coated Ride Requests to Reveal Distance

Uber drivers have no idea where their next ride request will take them. It is possibly Uber's policy to hide destinations to discourage ride profiling. If drivers had access to these destinations, they may reject rides based on final destination and/or low fares.

Not all Uber drivers will reject ride requests. There are a good number of Uber drivers who are moral people willing to drive their clients to their final destinations.

Uber drivers are taken out of the ride loop; they lack access to information detailing the whereabouts of upcoming ride requests. It would be beneficial for Uber to develop a color-coated system to inform drivers on the distance of upcoming rides.

This way, this color-coated alert feature will notify Uber drivers how far they may travel. If drivers need to use the restroom and/or fuel up, they have the right to do this beforehand.

What if drivers need to get gas? Uber clients are not always nice about drivers asking them whether they can stop and get gas. It is rare that drivers request to make a fuel pit stop, but it may happen when back-to-back ride requests block this fill-up process. Long trips are common on the Uber platform.

A blue, green, yellow and red color-coated circle can prepare drivers. A green circle indicates this trip will be 10 miles or less. A blue circle alerts driver of a trip that is 10-20 miles. A yellow alert shows the drivers this trip will be 20-30 miles. A red alert reveals a 30+ mile trip.

Why is it important for drivers to know the upcoming distance of a trip? Unlike Sidecar showing destinations, Uber hides this destination to protect their riders. Most riders assume their drivers already know their destinations, when in fact this information is held under lock and key.

Uber does a poor job of informing their clients on company practices, because most clients don't even know they get rated by their drivers. Clients are put in the dark on the impact of their ratings. A fair number of Uber drivers will reject ride requests from low-rated clients.

Upon arriving to pickup addresses, drivers must wait at least 5 minutes to cancel trips. If and when clients enter an Uber, they tell their drivers, "you know my destination?" This is so untrue, as drivers can't start trips until clients enter their vehicle. How would drivers know the destination ahead of time? They don't have access to this information. For the most part, Uber hides all inputted destinations.

On UberPool trips, drivers picking up three different riders won't see the final destinations. They only see the pickup and drop-off order, which they can use to inform clients when their trip will end. Uber drivers servicing UberPool requests don't see destinations unless these are solo trips with one rider.

Uber drivers deserve to at least know the distance of upcoming trips. They have a right to fuel-up their vehicle. They should be able to use the restroom. Why is this a problem? Uber conceals this destination. They give riders full access to a map of their drivers traveling to them. This is where the pickup process gets tricky.

Inpatient riders don't give their drivers the freedom to drive peacefully to make pickups. The moment a driver accepts their trip, the client is blowing up the driver's phone. What these clients fail to understand is that drivers are on the road. It is dangerous to distract drivers while they are trying to exit the freeway. When these clients call, they reset the navigation. Now, drivers must press the navigation button to restart the directions. Too many operations while driving toward riders can increase risk.

If this phone call causes the driver to miss the right exit and/or street, the client punishes them with canceling the ride. The Uber app is not designed to stay within the app. Once a call arrives, it leaves the Uber app and goes to the phone call. It is not your fault clients. We know this. Please clients, send a text message and/or call when it is safe for your driver to answer this call. You calling right after a driver accepts your ride is distracting. It is also very unsafe.

Of course, you don't know this because Uber does a poor job of informing you of your actions. The ride giant doesn't want to burden you with important information. Instead, they shift all of these problems to their drivers. The driver must locate you after bad pin drops, answer your questions on past issues, and they have no idea where you plan to travel. They must wait 5 minutes for you to show up. This gets annoying when the client has 10-25 minutes to be ready while you drive to pick them up.

Uber, develop a color-coated system to inform drivers on the distance of upcoming rides. Limit client access to watching drivers travel to them. Clients keep calling drivers; they don't respect the pickup process enough to know their actions are creating challenges. Keep drivers in the loop with a color-coated system that informs them of the upcoming distance of ride requests.

With this color-coated feature, drivers can choose to use the restroom and fuel-up before taking a longer trip. These drivers can also reject a longer trip if they are tired and need rest. Protect your drivers, Uber.

Example of color coated ride request:

O - 10 miles or less
O - 10-20 miles
O- 20-3o miles 
O- 30 miles or greater