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Tuesday, February 02, 2016

Start Trips Upon Arrival

New fare reductions translate into less earnings. Weekly stats can tell the real story. Don't believe in a company that favors their clients over their valuable driver pool.

Unfortunately, clients watch drivers approach their pickup address for 10-20 minutes. Still, these clients are not ready to enter vehicles. A Facebook employee partying at an early Google employee's home in Atherton made his Uber driver wait 30 minutes to enter the Uber vehicle.

At this time, the driver didn't start the trip but should have to make up for lost earnings. When the client, his foul-mouthed wife and another friend finally entered the Uber car, the total cost of this trip cost $6.50. It took the driver 10 minutes to reach the home, he waited 30 minutes and this ride took less than 10 minutes.

Uber drivers should consider starting trips upon arrival. If price cuts mean less money, Uber drivers should have a right to start trips when they reach pickup addresses. If clients enter the wrong address and/or drops the pin at wrong locations, then it is their fault. They should check ahead of time whether this pickup address is accurate. Once clients notice wrong addresses, they can cancel trips and order another ride at the right location. It is not that hard folks. Simple process to show respect for your drivers.

Protesting rate decreases won't change anything. You may consider starting trips the moment you reach a pickup address. Because clients lack respect for their drivers, Uber drivers have a right to begin trips. No driver should be expected to sit and wait for clients to enter vehicles later. Making drivers wait 20 minutes is ridiculous. Do they not think this extra time will impact driver earnings?

Most clients could care less whether they make their driver wait for them. Some don't remember they ordered a ride, but clearly acknowledged the driver after receiving a text message of their arrival.

Uber drivers can make a statement that waiting extra time will impact their earnings. Therefore, they can elect to begin trips and this will speed up clients. If clients take longer, they only pay less than a dollar for 5 minutes. Why do these clients act like extreme cheapskates for pennies? Do you know waiting 5 seconds longer to stop a trip cost them a few pennies? Probably not. Paying .16 cents a minute is chump change. However, clients will go to great lengths to be rude about drivers waiting until they depart to end trips. An extra 5 seconds of time cost 2 cents.

Do clients stop to think that making their drivers wait 10 minutes can cost driver $5-$10 in rides? Of course, they don't care. A driver's time is worth far more than 5 seconds of time. Show some respect.

Uber recruits internal people who don't understand price economics and the impact that clients have on the bottom line. Drivers have the freedom to make adjustments. They can choose to cancel trips after 5 minutes. No more calling riders after 5 minutes to discover they are in another city. These riders will then keep calling and harassing their drivers, telling them to hurry up. The driver didn't drop the pin 20 miles away, so have some respect and be patient. Uber drivers are driving regular cars, not world-class racecars.

Uber clients need a lesson on how to use the Uber app. These clients should notice if they inputted the wrong address and/or dropped the pin on another block, a few miles away and/or several cities over. If this is the case, maybe drives should begin trips upon arrival to teach clients a valuable lesson. If this was the other way around, clients would complain to Uber concerning their waiting time.

Drivers get the bad end of the deal every time. As an important part of the ridesharing game, drivers must adjust their standards. Moral drivers will waste their time on the road. Clients they help will rate them low. It doesn't matter if drivers give out water, gum, and supply chargers, clients will complain that their driver talked too much and drove too slow (safely in rainy conditions).

Start trips at arrival. The next time client will learn to pay attention and monitor their pickup address or lose money with additional mileage. Drivers who see "Drive to Pin" may be in for a rude awakening. They have no clue of the exact pickup address, instead they must rely on Uber in-app navigation to reach there. Clients are quick to call drivers, expecting them to act like office workers to re-route under unsafe conditions.

Starting trips upon arrival will speed up clients and reduce future errors. It will also improve pin drops and inputted addresses. Put the share of the blame on clients, but also look to Uber for failing to properly update their app. When clients voice their opinions on bad pin drops and wrong pickup addresses, they blame Uber for having a poor app. We can now point the finger at Uber and clients, both who need to equally share the blame for wrong addresses and bad pin drops that influence driver earnings.