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Sunday, November 30, 2014

Ridesharing Tip: Stay Ahead of the Game on Vomiting Riders

Ridesharing drivers may avoid driving during weekdays to make more money on the weekends. These drivers should never adopt this strategy because unexpected events may keep them off the road. An unplanned car issue (flat tire, engine problem, cooling issue, etc.),family emergency, illness, no gas money, and other challenges can/will prevent drivers from making money on the weekends.

Stay ahead of the game. Ridesharing is unpredictable, so take initiative to drive during the weekdays. If drivers are willing to do so, drive on weekday nights. People need rides in the morning, at lunchtime, in the early evening and when going to and from restaurants, bars, and clubs.

The nightlife is out in full force throughout the week. People want to have fun, therefore, they need rides. Ridesharing drivers may earn decent fares on these weekday nights. By the time the weekend arrives, drivers experiencing any unexpected events can salvage this pay period.

Waiting to drive on weekends could in fact derail without notice. An encounter with a vomiting passenger may end a weekend night. Lyft passengers and Uber clients are high risk vomiters. Be prepared to deal with the darkest aspect of ridesharing, those vomiting riders who lack respect and can care less about drivers cleaning their regurgitated mess.

On weekend nights, vomiting passengers are out and about. They can ruin an entire weekend. For the most part, they have ruined the weekends of many drivers. Unlike Lyft (good reimbursement), Uber only covers the direct cost of the vomit mess. They won't pay drivers for loss time during promotions. They won't cover the time lost on busy nights. In vomit episodes, drivers may lose hundreds.

If Uber drivers rush to clean up the vomit mess, Uber support will only reimburse them $30-$60. Keep in mind that vomit requires special cleaning and initial clean-ups are not enough to restore the interior. It makes sense to clean vomit right away to prevent damage. Furthermore, drivers must contact Uber within 48 hours to report this infraction.

What doesn't make sense on the Uber platform is that drivers lack the finances to have car cleaning performed. Then, these drivers are expected to submit this cleaning receipt to bill the client within a few days. Uber has the worst vomit reimbursement in the ridesharing industry. No ride app company has a worse policy than Uber. Lyft reimburses their drivers $250 (flat cleaning fee) for any vomit messes left behind by their passengers. There are no back and forth games between drivers and the support team.

Uber support makes it known that drivers won't be compensated for lost time. They won't accommodate drivers who miss promotional/guaranteed hours due to vomiting clients. Drivers must stock up on cleaning supplies ahead of driving, and be quick to clean this vomit mess to avoid losing money. If drivers are unfortunate to have fabric seats, they will be left out in the cold.

Uber does not favor their drivers in vomit events. Instead of teaching clients a valuable lesson with setting flat rate cleaning fees, Uber shifts this cleaning job to their drivers. Lets see Uber support clean vomit; maybe they'll understand what drivers face in the field. Why should drivers lose money from irresponsible clients? Charge clients a flat rate cleaning fee and they will think twice about vomiting the next time.

High risk riders don't listen. They decline vomit bags, plastic bags and a request to pull to the side of the road. All there concern is to complain of their drinking binge. Uber, please charge clients a flat rate cleaning fee of $250 and give this money to drivers cleaning their mess. Simple policy. Improve it, revise it.

How can Lyft win in this department? Lyft doesn't play around paying out drivers a flat rate cleaning fee of $250. This cleaning fee is detailed in the passenger agreement. Passengers may not read in-between the lines, but they are subjected to a $250 cleaning fee for making a mess in rides. These are not company cars, they are personally-owned vehicles and should be respected.

Uber is losing out in the vomit game. Drivers who encounter these vomiting clients will lose valuable rides. If this occurred on Halloween night, they can lose hundreds in fares. One Lyft driver claimed they earned $350 in 2 hours driving on Halloween for Lyft. Meanwhile, Uber drivers are cleaning up vomit and losing surged priced rides. One Uber client shared that they paid $100+ on this night to get a ride between Oakland and San Francisco. Uber drivers will struggle to recuperate after vomiting events. Most stores are not open at night to purchase cleaning supplies.

Why inform drivers they must submit receipts to clean this mess? How terrible is this policy? It is the worst. Leaving this vomit mess will damage the interior. Waiting to clean this mess will ruin drivers' weekends. Should drivers experience financial hardship as a result of clients who can't hold their liquor? Think not.

Ridesharing drivers, beware, that waiting to drive on weekends and sacrificing weekday driving can impact your earnings. Without any warning, a high risk client can enter your ride and vomit like an virus-infected zombie. Want to drive after this? You must clean this mess, and then disinfect the car. It will take 2-3 hours to perform this cleaning duty.

Keep in mind that Uber doesn't reimburse drivers for their time. They only pay for direct cleaning costs. Therefore, you cleaning this initial mess will waste your time and reduce this direct cleaning cost. Car cleaning shops won't have to do much after your initial cleaning. How do drivers win in these vomit events? They don't. Unfortunate drivers must clean fast and efficiently. Uber doesn't care whether you clean this mess, though they should because they are also losing money.

Change this vomit policy. Help your drivers to avoid a financial collapse after vomit messes are left behind to soak into car interiors/exteriors. If the vomit stains the seats and carpet floorboards, and makes a bad smell, drivers are done driving until their vehicles undergo deep cleaning. Perhaps, there are no numbers available to show how much drivers and the ride app company are losing in result of vomiting clients. Uber is suggesting that if drivers clean this mess, they will only give them $30-60 (more so on the lower end). Why wait until after the weekend to have cleaning performed? But, this must be done within a 48-hour period or the driver loses this opportunity to receive reimbursement.

How does any of this make any sense. Clients vomit in rides. Uber driver loses 2-3 hours cleaning up this mess. We suppose this is part of the job. It is a risk that drivers take. Thereafter, drivers contact support about this vomit event and receive a lousy $30-$60 fee. Meanwhile, these drivers lost $100-$150 during the busiest times. Moreover, drivers have to scoop out and clean these vomit chunks. The more work drivers invest into cleaning this mess, the less professional cleaning is required. Clean and salvage a night, or wait and lose money and receive less compensation for direct cleaning cost.

Choose or lose. Lose and abuse. Who are the winners in the vomit game? Lyft and Uber clients. Who are the losers? Uber drivers and Lyft passengers. As for ridesharing drivers, get on the road early and don't waste valuable opportunities waiting to drive on weekends. We see many ads rotating that drivers can make hundreds on weekends. As outlined in this post, vomit can ruin weekends and also weekday nights when holidays (New Year's) are added into this equation. Prepare for the worst, plan for the best. Good luck!

Happy Ridesharing!