Monday, November 24, 2014

Got Jilted by Lyft?

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Driving for Lyft is like a building a long-lasting relationship. Lyft and drivers enter into a working relationship to generate income and revenue. Lyft drivers meet new people. They make friends. They promote the image of this ridesharing brand in a positive light. When star ratings drop and flags trigger, Lyft will jilt their drivers without a proper explanation. This is the worst ridesharing company in the transportation industry. Lyft doesn't care enough about their good drivers to retain them.

There is a demonic mentality hiding behind that Pink mustache, a Cloak and Dagger facade that blinds the weak from believing termination is possible without treating passengers unfavorably. Drivers view Lyft as an honest company that desire to change the transportation world. A driver soon learned the deception of Lyft's mission, the dark cloud that deflected the real truth. Got jilted by Lyft?

One former Lyft driver was excited to become a part of Lyft last Fall. Transporting people around the city of San Francisco was the high point of his week. He drove every weekend. He invested in hotel rooms to position himself closer to San Francisco. This Lyft driver loved lyfting. He valued this business relationship. It was time to make a valuable investment to improve his future.

After realizing the value of Lyft, this driver seriously thought about purchasing a nice luxury vehicle. At the beginning of November, Lyft advised this driver that he should purchase a luxury vehicle. His goal was to continue lyfting 40-70 hours a week. This driver took Lyft's advice to pursue a nicer vehicle. He trusted Lyft.

This Lyft driver had his concerns about the star rating system. He wanted to be sure that Lyft wouldn't deactivate his account after purchasing a newer vehicle. The driving manager told this driver not to worry, as Lyft was making many changes to help drivers.  He said passengers were positive in their feedback. The good overall star rating score gave this driver leverage to become successful.

Nevertheless, the Lyft driver relied on the manager's advice to purchase this vehicle. The Lyft driver purchased this vehicle the weekend before Thanksgiving. With a nice luxury vehicle in the mix, this driver returned back to lyfting on the first weekend of December. His discussion with this driving manager renewed his hope and gave him confidence to keep driving.

This Lyft driver soon learned the dark side of this star rating system. He read former driver accounts posted on review websites that Lyft deactivated drivers who dropped below 4.80. At 4.84, this Lyft driver realized that his two previous Community Review flags (first weekend as a new driver and after 100 rated rides a month later) could impact his fate at Lyft.

Lyft drivers only get three strikes. A third Community Review is basically a "three strikes and you're out" policy. Essentially, Lyft drivers are given 2 warnings before deactivation.

The Lyft driving manager reassured this driver not to worry about star ratings. He told him to just keep doing what he was doing on the road. For some reason, this driver believed Lyft.

After Santa Con turned Downtown San Francisco into a parking garage on a Friday and Saturday night between December 13 and December 14, this driver received a Lyft driving summary the next morning on Sunday December 15. This driving report determined his future with Lyft.

Unfortunately, the driver's star rating for the previous 100 trips dropped to 4.79. A "Needs Improvement" appeared above this star rating score. He knew at this exact moment that he could get deactivated from Lyft that day. There was fear that with a newer car, many bills, student loans and this being around Christmas, the driver would enter a dark time.

After checking out the hotel at around noon, this Lyft driver logged into the driving system to add additional hours. However, the Lyft driver app would not allow him to make any changes. It kept reading how to become a driver at Lyft. The driver contacted Lyft to notify them of this issue. Lyft let this driver down, abandoning him at his time of need.

For the most part, this Lyft driver knew his account got deactivated. The 4.79 star rating and a passive aggressive comment left by a drunken Dutch girl doomed his driving account. On that very night, a mere 10 days before Christmas, the pain of this deactivation finally set in.

This driver got jilted by a company he respected. He devoted his time to deliver quality service.
Lyft's cold treatment to terminate this driver put him in a seriously bad financial situation.

Getting deactivated by Lyft during the holiday season and getting terrible advice to purchase a luxury vehicle 3 weeks before this action occurred, made this driver angry. Lyft finally sent a deactivation email later in the evening to thank this driver for their service and that his low 4.79 star rating score helped them to make this decision.

On the way home, this driver drove from SFO through San Francisco. He watched Lyft drivers transport passengers and felt betrayed. His plan to increase his hours during the holiday season came to an abrupt end. The Pink mustaches triggered an emptiness, a dark void that would last several months.

What did this Lyft driver do wrong to deserve this treatment? Why did Lyft inform this driver to wait a few weeks to possibly be reconsidered after account review? In two weeks time, Lyft refused to reconsider this driver. Their ridesharing platform relies heavily on star ratings to boost their image within the transportation community.

The final decision to end this working relationship arrived from Nancy in the Performance Review Department. She replied back in an email, informing this driver that her department monitored his account and decided he was not fit to continue driving for Lyft. His star rating range between 4.84 and 4.79 were continuously low. They decided to jilt this driver.

The way Lyft deactivated this driver proved their disloyalty. They lack integrity. They take advantage of their drivers. They allow drivers to make mistakes, and then deactivate them.

This former Lyft driver was angry at Lyft. They gave him terrible advice to purchase a luxury vehicle. They told him to not worry about the star rating system. This driver talked to a driving manager for 1 hour on the phone before pursuing a newer vehicle to go lyfting.

In the end, Lyft jilted this former driver. He trusted this ridesharing company. He never did anything wrong to lose his driving privileges. He invested in a nice luxury vehicle to make Lyft look good. Lyft deceived him. They left him in a terrible financial situation.

At first, this driver felt sad and depressed. He had to drive through San Francisco and over the Golden Gate Bridge, reminding him of his previous Lyft experiences. A few days later, this driver started to rethink what he may have done wrong. He asked himself, "What do I do now?" He really felt like a failure. Eventually, this former Lyft driver got angry at Lyft.

This former driver didn't let the wounds heal. He went home and applied with another ridesharing company and got back on the road again 2 days after his Lyft deactivation. On that first night with this new rideshare, this driver completed 10 trips and got renewed hope. However, this ridesharing service didn't have as much business as Lyft and he sunk deeper into his financial pit.

In another month, this driver was persuaded to apply with another ridesharing service. He got approved and within a few weeks, this driver started making decent money on this platform. Nonetheless, this driver knew that Lyft's Power Hours and thriving business offered him better earning potential. He earned more money at Lyft. This anger and remorse continued on well into the year.

Lyft deceives their drivers and passengers. On the Lyft Facebook page, there is too much attention focused on community and that dorky Pink mustache, and not enough directed toward improving company policy standards. A year later, Lyft seems to understand that setting a higher minimum star rating threshold could trigger many unfair deactivations.

Fortunately, Lyft reduced this minimum score requirement, so 4.70-4.79 ratings are now considered good scores. Their decision to reduce this minimum score doesn't repair the damage inflicted on former Lyft drivers. Lyft has had an adverse effect on many lives, which to this day these former drivers are still picking up the broken pieces and trying to salvage their financial problems.

Have you got jilted by Lyft? Feel remorse and anger? Feel betrayed? Want Lyft to experience your dark pain? Befriend Lyft right now. Unlike them at Facebook and unfollow them at Twitter. Let Lyft know you mean business.