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Tuesday, July 22, 2014

New ridesharing drivers: Advice to survive the beginning/probationary period

New drivers should do their best to get high ratings. In the first few weeks, ride app companies monitor accounts carefully to measure their performance. It is viewed as a trial or probation period.

Ride app companies can deactivate drivers without any questions asked. If driver ratings are low and clients are writing poor feedback, new drivers better watch out.

Word of advice is to pad ratings with driving in specific areas and at times where passengers won't create problems. In the morning commute, riders are in a hurry to reach work. It doesn't matter if the driver is not responsible for these riders being later, they want quick service.

This means the client may request drivers to drive faster, take Yellow lights, not wait for pedestrians in wider intersections, make attempt to bring open containers in cars, and rush drivers to reach their interviews and meetings. Tell clients who want to drink inside your vehicle that you can't drive them. Would you rather receive a "1" star or get ticketed and possibly towed and booked into jail? A "1" star is way better because this can be challenged on premise that clients made an impossible request.

Ridesharing services are not fun and games as ride app companies claim them to be on advertisements. It is serious, independent job that may present major risks. Our best advice is to avoid working the bar hours until you cushion your ratings to absorb lower ratings from drunk riders. Don't get on the road during the bar times, especially during a probationary period.

Once a driver's ratings exceed 4.85 and above, then go ahead and work the bar hours. Spoil your clients to get high ratings. They want memorable service. Driving these clients safely to a destination is not enough to receive 5 stars. Think of an original theme to impress clients. If and when ratings increase to above 4.85, then continue to perform within the expectations of the ride app company to remain active.

We all know that many clients are inpatient. These riders expect rush service. For the most part, a driver must make the right decision to be safe. If they can reach a destination in time, then they can communicate this to their client. If not, they need to tell them the truth. There are alternative routes to take, but clients must approve them first or they will blame the driver for choosing to go off course.

Good luck on surviving the probationary period. Keep ratings as high as possible. Don't fight with clients. Never argue with them. Listen to their needs. Drive safely.

Happy Ridesharing!


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