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Friday, June 02, 2017

Why are drivers booting out riders?

Many Uber clients have been told to exit vehicles. Uber drivers refuse to take long trips into San Francisco and furthermost regions for a reason. Riders assume these drivers are rude and unprofessional. However, riders are tricked into believing riders know their destinations. There are reasons that drivers are refusing certain trips.

Uber offers their Partners weekly and weekend promotions. These trip promotions require specific requirements or else drivers will miss them. If drivers are only a few trips away, a long trip may end their pursuit. Because Uber drivers are not employees, they have the freedom to make decisions.

The following reasons motivate drivers to refuse riders: 

  • The City of San Francisco require TNC drivers to have permits. Drivers who violate this rule (taking rides in SF and not paying for permit) will pay penalties. 
  • Drivers will miss promotions. Taking long trips into regions where there are no ride requests at certain times will conflict with driver promotions. As a result of taking these trips, drivers can/will lose valuable earnings. 
  • Drivers are not robots. They need to use the restroom and take breaks. Health concerns/issues could cause drivers to miss future work. It is not fun holding until your bladder until it's on the brink of rupturing. Some riders don't care whether their drivers need to use the restroom. 
  • Drivers are exhausted. Safety matters most. If your driver takes a trip and is tired, they could pose a safety risk. They understand this, so refusing to long trips they cannot safely take is responsible. 
  • Need fuel. Drivers would like to have a fuel truck fill-up with car while in motion. However, this service is unavailable and could be costly. Rider will be rude to tell their drivers that it's not their concern. They believe drivers should fill-up ahead of driving. Tell that to a driver who has completed 50-60 trips and is on the hook with back-to-back rides. Furthermore, drivers take many long trips where riders are in a hurry to reach destinations. 
  • Toll charges put drivers at risk of violations. Drivers are expected to pay upfront charges. If they don't have money, they face costly violations that will block their registration and result in deactivation from Uber. 
  • No business in region near destination. Drivers who want to earn, which is a motivating factor to drive with Uber, may decide that taking a specific trip will cost them time and money. 
  • Uber withholds all destinations from drivers until rides are started. Riders are left in the dark, assuming their drivers are given access to this information and should not cancel. Truth is: Drivers won't know destinations unless riders contact them, mention destination when entering ride, or ride is started and the destination is shown. 
  • Client ratings are low. Drivers with high ratings would rather avoid riders who pose a risk. Low-rated clients, or those running late, can affect rider ratings. 
  • Clients send rude text messages. Drivers feel this will be a tough ride. 
  • Drunk riders are a vomit risk. If riders are irresponsible to vomit, they will cost drivers time and money. As a result, drivers will encounter financial setbacks dealing with these riders. 
  • Clients keep calling drivers without giving them a chance to navigate. 
  • Clients keep requesting and cancelling trips. 
  • Protect UberPool riders from conflicting clients. Carpooling is a great service to save money. Nevertheless, some connections put other riders at risk. If drivers notice new UberPool rider(s) acting belligerent, they can ask these riders to leave. 
  • There are too many riders. Drivers have a right to reject riders where there are too many riders. However, riders are notorious for pressuring drivers to follow this illegal practice. Violations can result in tickets and vehicle impound. 
  • Drug use. Lighting large blunts and snorting cocaine are prohibited. If they drop a sack of cocaine in an Uber, the driver could be arrested for possession. Riders will report cars reeking of marijuana. Riders assume they can do whatever they want because they are paying for the trip. Light up blunts and snort cocaine and you'll find yourself walking. 
  • Riders trying to drink wine and alcohol in rides. You know open containers are illegal? If you drink inside an Uber, you are violating state laws. Drivers will give you the boot! 
  • Drivers cannot leave area to work primary job. Of course, riders won't understand that drivers are unable to make 1-3 hour trips on days the independent contractor Uber driver has to work. 
Internal Uber issues influence drivers to give riders the boot. The blame in inconveniencing these riders point to Uber refusing to share destinations, using algorithms to maximize driver efficiency, setting strict promotion requirements, and constantly connecting drivers with backend trips.

Moreover, Uber does a poor job explaining all of this to their client base. They allow riders to believe that drivers are rude, unprofessional and selfish. Uber policies are responsible for a majority of driver cancellations at pickup addresses.  

The next time a driver gives you the boot, you will understand the reason behind their decision.