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Tuesday, June 20, 2017

Wasting time cost drivers money

Uber drivers are losing valuable time on the road. Uber clients continue to adopt disrespectful behavior that harms many Uber Partners. They put far too much pressure on drivers to accommodate their ungodly requests. Drivers want to be fair, but some riders refuse to honor Uber policies. Time is of the essence. For some strange reason, Uber clients enjoy wasting time to impact drivers.

Uber clients treat drivers unfairly. Their lack of respect for time cost drivers significant earnings. Perhaps, clients do not care whether drivers make a living. Uber should care that good drivers will be lost soon. Driving with Uber is becoming more challenging than serving customers in a restaurant setting. Unlike restaurant servers, Uber drivers can make costly mistakes that can/will take lives.

Uber clients overlook safety because they are in a hurry. When these clients run late, they expect drivers to press the pedal to the metal. Drivers who disobey these dangerous requests get low ratings. Uber refuses to revise any past ratings; they accept all client ratings. We have proof of this practice. Uber will make excuses. They will use your value as an Uber Partner to make drivers feel appreciated. Meanwhile, these low ratings are allowed to stick.

Some examples of clients wasting time are found below:

  • Client requested driver to wait for her at a supermarket. She shopped for over an hour. Driver needed to complete two trips after this ride to qualify for guaranteed hourly bonus. Client returned with groceries and put the driver on the hook to shop at Target. But now, driver is stuck with client's groceries and cannot leave. Client shopped in Target for over 30 minutes. She lacked concept of time, because her actions resulted in the driver missing their bonus. This trip paid very little money. Moreover, riders in this area could not secure a trip. 
  • Client traveling from the East Bay to San Francisco had four total riders. The driver had to make all drop-offs separately, which took 1 hour and 45 minutes. This long trip resulted in driver missing a $100 Monday night bonus. Valuable time was lost. 
  • Client did not tell driver about their multiple stops. They kept changing the destination to complete errands. Then, driver had to pick up another rider and make drop-offs. In the end, driver loses valuable time and misses bonus. 
  • Client requests their driver to go into fast food drive-thru. After spending 45 minutes in a jam-packed drive-thru, the driver is pressured to make up this lost time. This short ride took over an hour. Restaurant drive-thru requests are the most common rides that waste valuable time. Clients do this often. 
  • Clients input wrong address. They call and ask driver how long will pickup take. At pickup address, client is not there. They don't respond to text messages, nor a phone call. Client calls driver again, asking where they are at. Driver informs client that he is at a specific bar. Client made a mistake on address. His group are 25 minutes away. 45 minutes wasted. 
  • A ride request arrives for a 50 minute pickup. Driver shows dedication for Uber. He calls rider, requesting them to wait for him. They accept this request. The moment driver arrives at pickup location, calls driver to cancel ride. Driver exhausted 2 gallons of super unleaded gas at $5 per gallon to make this pickup. Client lacked any courtesy to honor this request. Driver had to contact Uber to receive a cancellation fee. Drive is now in a slow area and lost earnings. 
  • Client is a no-show--common theme. Drive invested valuable time making pickup. No surge is involved in this region. Driver was taken away from a surged area. Lost time and money. 
  • A client requested and canceled a trip 4 times. Each time, client did this before 5 minutes. 20 minutes wasted. Lost trips that put pressure on driver to reach bonus. 
  • Driver traveled 30-40 minutes to retrieve client. No client present. Did not answer text message and/or phone. No cancellation fee was added to this request. Two Uber Support employees refused to add cancellation fee. However, a third US employee noticed how much effort the drive put in and added the $5 fee. Valuable time lost. 
  • Clients are unable to be reached. Text messages bounce back. Phone calls are Uber error messages. No-shows result in lost time. 
  • Clients request, cancel, request, cancel. Drive accepts all requests. Client cancels all trips. Time wasted. 
  • UberEATS deliveries create time problems. Driver travels 25 minutes  to make pick-up. Restaurant did not make order. They expected driver to wait another 20 minute for order. As many know, delivery trips pay little money. Drive canceled this delivery, identifying client issues concerning time as the reason. Time is lost. No compensation. 
  • UberEATS is requested 25 minutes away, taking driver from the action. Restaurant located three cities away. Delivery destination is 25 minutes in another direction. Over 50 minutes invested. Small earnings and time wasted. Bonus is abandoned after the next ride is stuck in traffic going to the city. These two trips take over 2 hours 30 minutes. 
  • Driver takes client to a bar. Ride took 20 minutes. She tells driver to wait. While waiting in parking lot, she cancels the trip. Uber refuses to honor any cancelled rides as ride credit, even when these occurred mid-trip and at right before destination. At the end of the night, driver is pressured to overcome this lost trip.  
  • Client keeps texting driver that they will be out in a few minutes. After 30 minutes, client finally shows up. This ride takes driver into heavy traffic. Small earnings and lost time. 
  • Driver shows up at pickup address. He sends a text message notification. Client calls and tells driver she does not see him. She asks why driver is at that particular address. It is discovered that this address is their home and she is at another location 25 minutes away. Driver honors request to go there. However, client is not present. Driver calls client, who for some odd reason jumped into another Uber and is arguing with another driver. Rides canceled at another location do not count unless at requested pickup address. Driver lost time, got no ride and had to contact Uber to get cancellation fee. 
  • Drive makes pickup. He confirms the destination two times because street name is the same in two cities and this is his usual practice to prevent destination mistakes. Client agrees both times. After traveling near 20 minutes, client asks why trip is taking too long. They pull over to discuss this trip, figuring out that client made a mistake putting wrong address. Driver must return client back to their home city. Driver loses valuable time. 
  • Client calls driver to request ETA. Driver tells client they will be there in 9 minutes. Upon arrival, there is no exact match on this pickup address. Driver calls client. Client is being rude. She is in a hurry. She tells driver to drive around the area three times. After all this time, driver discovers the client is 3,000 miles away. She cancels the trip after driver shares his location. Time and money lost. 
  • While in Napa, driver is requested to an abandoned address. It appears this is a closed down base. Drive calls client. Client is stressed out and tired. He needs driver to go to his destination. However, this client is in LAX 400 miles away. Driver tells him to cancel and order another trip. He also informs client to stand in departures instead of arrivals. Inputting wrong addresses cost time and money. 
  • Driver tests destination match feature. No trips are counted toward bonus. After 3 hours of circling around San Francisco and returning back to original location, driver went offline. Lost time and had to work harder later on to accomplish bonus. 
  • Driver is sent out to San Francisco multiple times. You must have a permit to work in SF. Each time, driver lost time due to being an East Bay driver and having to go offline to return. There was one night driver sat in traffic 90 minutes. He lost valuable earnings and time. 
  • App crashed. No troubleshooting worked to restore app. Bonus was about to be missed. However, driver refused to give up and eventually deleted app. He located an old text message with driver app link. He managed to get the app working again after losing 90 minutes. He accomplished the promotion with 4 minutes left. 
  • Client takes driver into the mountains. No way to end trip. No service in these parts resulted in driver missing time and getting disqualified for acceptance rate (90%) after a client requested several rides that could not be accepted. 
  • Clients who vomit have cost drivers half a day or several hours of time. Drivers must get their vehicles cleaned in order to return back on the road. Imagine if this occurred toward the end of a bonus period and driver missed trip requirements by a single ride. 
  • Extremely long trips: 1 hour to 3 hours. If driver is taken out to Sacramento or Central Valley, all trips taken in this region won't count toward Bay Area bonus. Time taken to return to Bay Area is a problem. 
  • One long trip could wipe out time required to reach tough weekend bonus. A driver may miss bonus by a trip or two. Lost time and earnings. 
  • Traffic/accidents/closed roads due to major accidents result in lost time and missed bonus.
  • Clients who take advantage of delivery drivers waste time. They request drivers to input gate code, park, input building code, travel up 15 stories, and delivery items. Small delivery earnings, no tip, and wasted time with doing extra steps. This is a problem on the UberEats platform. 
  • Driver starts trip. He confirms the destination. After driving 5 minutes, the ride reset to making pickup. No way for driver to begin trip unless he returns back to pickup address. He had to inform client of what happened. The driver delivered rider home, and then they agreed driver would return to pickup address to start trip and end in a few minutes. The trip was more important to the driver than the fare cost. This technical issue wasted valuable time that cost driver weekend bonus by a single trip. 
  • Drive makes a double order pickup at restaurant. Somehow, the app reset to a previous ride completed 90 minutes prior. Nothing driver could do to remove this trip off the screen. Both UberEATS deliveries were lost. After repeatedly contacting UberEATS, they finally return call after driver was 20 miles way. They requested these orders to be delivered. However, driver app showed online and waiting for request mode. No way to return two orders on screen. Drivers attempted to explain this issue to support, but they still did not understand. UberEATS would not give out customer address. Orders were canceled on UberEATS side. Both trips were lost, costing driver valuable time and resulted in missed weekday bonus. 
  • Blocked roads from events require additional travel time. Driver loses valuable time and money. 
  •  Uber keeps revising number of trips to increase amount of time on the road. This has caused so many drivers to miss bonuses. If Uber adds additional trips, drivers must drive extra time to reach them. 
  • Driver is requested 20 minutes away to an old Naval Base. Client is not present. Friends taking another Uber inform driver that their friend won't be leaving and to cancel ride. Drive is not compensated for this trip. He calls Uber Support line to address this issue. However, the employee was confused and kept reading off cancellation policy. Total waste of time dealing with an employee that lacked simple understanding of this issue. Cancellation fee was never added because trip was absent from history. Lost time that eventually resulted in missed bonus the next night. 
  • Warriors games waste time. Excessive traffic multiples the time required to make drop-off. Confused Warriors staff and police create conflict and do not understand their role. When these trips arrive, this will put drivers in an unfavorable position to reach bonus.  
  • All games require additional time to locate rider and exit. The same goes for making drop-offs. 
  • Bay Bridge is the worst offender in wasting valuable time to cost drivers the bonus. Under these conditions, SFO trips require 90 minutes from the East Bay. Wasted time and money getting small fare. Can miss bonus later on. 
  • Inputting wrong addresses is a major issue. Driver is requested out to a city of Richmond neighborhood. Client and driver communicate via text. Finally, driver calls riders to discover they dropped the pin across the Bay. The client is at Presidio Bowl in San Francisco. After cancellation, client requests the same ride again and cancels. Time is wasted. 
  • Client requests ride on Market Street in Oakland. Client is actually on Market Street in San Francisco. After cancellation, client requests ride a second time. It is canceled. Lost time. 
  • Drivers waits at a motel in University Avenue in Berkeley. Text message is sent. Client calls to inform driver of their whereabouts. The client is actually at the Beer Garden in Jack London Square. This address is 25 minutes away from the wrong address. Time is lost.
  • Clients have change of plans often, so they keep changing addresses while in ride. This extends the ride, creating time issues that block drivers from bonuses. 
  •  The worst offenders are clients who cancel long-trips right before destinations. Drivers need these trips to complete the bonus. However, Uber won't adjust the bonus or create a trip. They're advanced with scanning faces to make sure the right driver is using the account. Sadly, Uber is unable to create a trip that is lost due to clients canceling active trips. When a lawsuit arrives after a major accident may happen after a canceled trip with client still in ride, maybe Uber will have a change of heart. They make it too easy for riders to play around with the app and cancel active trips. Drivers cannot forgive this practice, especially when Uber continues to allow this to happen. Riders are irresponsible to press the button. These lost trips have cost drivers valuable time and earnings. Drivers have missed entire bonuses based on losing a trip. 
  • Delivery drivers become personal client assistants. Customers assume delivery means being a gopher. Valuable time wasted and missed bonuses result from these types of trips. There is a service available for errands: TaskRabbit. 
  • UberEATS deliveries where restaurant is closed. These mistakes waste time. 
  • UberEATS request where an employee ordered and made a mistake. They're not taking any additional orders after a certain time. Again, time is wasted. 
  • UberEATS order which has already been delivered and drivers are receiving requests to delivery. 
  • A short trip is converted into a long distance ride into a place that is far away and is slow. Several hours can be lost taking this trip. Time is wasted and trip is not worth the money earned. 
  • UberEATS customer cancels the order after time is invested in making pickup and waiting for order. 
  • UberEats participating restaurant is out of items. This creates major time challenges. 
  • UberEats customer puts the wrong address. They don't answer phone, text messages and the home address is wrong. When delivery driver knocks on door, no answer. No trip credit, lost time, and bonus problems later on.
  • Some busy UberEATS restaurants make mistakes not making orders and driver must wait 30+ minutes. This causes another order to get cold and customers to wait longer. 
  • UberEATS customers put the wrong pickup instructions. They're usually in secured apartment complexes. Driver can't enter the premises. Most of the orders are deliverable, but wrong instructions challenge time. 
  • Unresponsive app cost drivers valuable time. 
  • Bad Uber GPS is another time eater. 
  • Frozen app will create time issues. 
  • Too many riders result in cancellations. This will impact the time of drivers. 
  • 90 minutes can pass without a request. Losing this time can influence ride average. 
  • All blind rides going into city translate into lost time. 
  • Wrong destinations on the UberPool platform cause time issues.
  • Client requests ride to pick up a food order. She needs to go to the bank at another location. Then, she returns back to Target to go shopping. This short ride took an hour and put pressure on driver to make up time and money lost. Fortunately, the driver understands how to overcome time lost to disrespectful riders who waste time. 
  • Much more.   

As you can see, time is a major problem on the Uber platform. Drivers lose out on bonuses because of Uber and client issues involving time. The best way to overcome time constraints is to increase hours and complete bonuses as early as possible to avoid algorithms undermining your goals. Best of luck!