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Saturday, June 10, 2017

Uber makes it too obvious they don't want Partners to achieve bonuses

Bonus manipulation on the Uber platform is the most obvious practice. Drivers who are on the verge of reaching the number of trips to qualify for the weekday/weekend promotion are blocked. Algorithm specialists are working hard to make sure qualifying trips are never taken. Uber cannot hide this practice anymore; they really do not care about their drivers enough to help them.

This past weekend, Uber increased the weekend bonus to 70 trips. Most Uber drivers chasing after these driver bonuses are now required to increase their hours in order to reach the trip requirements. Most likely, a higher percentage of Uber drivers will miss this weekend bonus. 

Uber ride business is scarce right now. In a few weeks, Pride in San Francisco will offer unlimited ride requests. However, this weekend is really slow and requests are sporadic. Ride averages are going down, while hours on the road are thus increasing. 

Uber realizes their intent is to undermine their Partners. Riders have shared driver stories of their past drivers missing these bonuses, often enough, that their bills go unpaid. Their cars, their bodies, their lives are falling apart. Sadly, these drivers feel pressured to reach trip requirements. Given this pursuit, toll violations are also sinking drivers. Uber has done nothing to address these issues.

Clueless Uber support members lack experience to help drivers. They overlook driver concerns, mostly writing responses that answer another question. Good luck calling the pilot phone support. If you share a missing trip that a rider canceled, a phone support member will share standard Uber cancellation policies. We know Uber Support is a tiresome process. They don't listen or read driver concerns! Who needs training to perform their jobs? Uber Support!!  

One day, a driver gave himself plenty of time to accomplish a bonus. He did not get sufficient ride requests to keep on pace, and then delivery trips arrived that are exempt from the bonus. This Uber drive was dealt a bad hand trying to achieve this particular bonus. After two back-to-back long trips, he missed this bonus by one trip because the region he traveled to basically wiped out valuable time and did not offer any ride business. This trip occurred after taking a previous trip that took nearly an hour to complete. Sadly, toxic traffic and failure to calculate long trips block bonuses. 

Most drivers know that Uber refuses to give appropriate trip credit to long trips. Every 30 minutes should count as 1 trip. Drivers are put on the spot to reject trips for a number of reasons, but riders are left in the dark concerning the motivation behind this practice. Uber stays hush on this matter. 

At the mercy of bonuses, Uber drivers may reject clients at their pickup addresses. What if clients must be somewhere important? Essentially, Uber is telling their clients they do not matter. Because Uber blocks access to ride filters, they condone this unethical treatment. Nevertheless, Uber keeps connecting riders with bad trips that take drivers into specific regions that can cause problems. 

San Francisco city drivers and San Jose Airport trips require business permits. Uber should ask drivers who have permits and who don't. They don't care whether their drivers experience legal and financial repercussions taking conflicting trips. Uber is all about their bottomline. 

No trips taken outside of the San Francisco BayArea count toward promotions. This won't stop Uber from putting drivers on the hook to make Sacramento trips. All rides taken in Sacramento won't count toward any of the bonuses. Moreover, no trip conversions are calculated into long trips to give drivers fair credit for distance/time traveled. 

If you're an Uber driver, just know that it's no coincidence that you're missing the weekday/weekend bonuses. There is a far bigger operation above you that is causing this to happen. Adding 5 trips to the weekend bonus will cause a high percentage of drivers to miss trip requirements. Hence, drivers have a right to reject trips at pickup address. Riders will point the blame at drivers. 

Safety matters most. Drivers are not robots! They need to rest, sleep, use the restroom, and get gas. It appears that Uber overlooks the importance of safety, in such, that riders assume drivers are rude for rejecting their rides. 

Uber would gain respect admitting their unfair, unethical practice of manipulating the driver bonus system to save on their bottomline. Get drivers out to meet demand, but use deceptive tricks (algorithms), conceal destinations (riders don't know this), and block access to filters to keep drivers in regions they enjoy servicing. 

Uber has no interest in drivers reaching weekday/weekend and other bonuses. Their intent is to make sure Uber Partners miss the mark. Shameful!!