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Wednesday, October 19, 2016

Driver Frustrations Dealing with Entitled Riders

Uber clients make drivers wait past the time limit. It is unfair for these clients to call and rush drivers, but then they take their sweet time getting ready. If clients request rides, they should respect drivers to accept these trips on time. Drivers are mostly frustrated with no-show, late, and rude clients.

In the ridesharing world, time equals money and reputation. Uber clients who reach work and school late could jeopardize their future. On the opposing side, drivers rely on timely clients to maintain earnings. It is all too common that Uber clients request rides and are no-shows, run late, drop pins at wrong locations and input wrong addresses. During high surge times, drivers miss out on valuable rides. Moreover, other clients don't get connected with available drivers.

Imagine how many times Uber drivers accept rides with long pickup times. Once these drivers reach rider pickup addresses, some clients don't reply back to text messages and refuse to answer their phones. By this time, these unfortunate drivers already lost out on time and money. Pickup time and waiting time translate into a measly $4 in earnings.

30-50 minutes of time invested into irresponsible clients may influence overall driver earnings, especially when a fair amount of riders practice this behavior often. They also request and cancel trips multiple times. The same clients request, cancel, request, cancel, request and cancel trips. 20 minutes can be wasted trying to reach these clients whose manipulation techniques game the system to save money during surge pricing. They'll drop pins in the water, outside of the surge zones, to avoid higher fares. After employing this strategy, these clients call the driver to inform them of the wrong address.

Uber should charge the rider a surge at the spot rides begin at. In this way, the driver is not losing out taking non-surged rides - during high surge times - after already wasting time re-routing to a new pickup location. A rider once inputted her home address as a pickup address to avoid a surge. She asked why the driver was at her home instead of at a bar 25 minutes away. This moral driver drove to this bar, only to discover his rider jumped into the wrong Uber ride. It further complicated this situation because canceling trips outside of the original requested address will void out a cancellation fee.

Another problem area that must be revealed are clients abusing rides to go shopping or requesting drivers to wait outside of their homes for extended periods of time. Drivers earn only $.15 to $.22 per minute. They won't make a bundle waiting an hour or two outside of a location. Unless these drivers transport these riders to maximize fares on a per mile basis, they are making peanuts sitting and waiting.

Taking advantage of Uber rides to run errands could influence driver promotions. They lower ride per hour average, which could influence a driver to reach a particular trip milestone bonus by a single ride. If drivers end trips while waiting outside of supermarkets and other places, riders are likely going to submit low star ratings and negative feedback. It is an awful rating system to empower riders and limit drivers.

UberPool adopts a better system to limit time and charge clients who request rides and cancel. There is no cancellation time limit with this carpool service. Once riders request and cancel a ride within a minute, they will pay a fee. No-show riders, wrong inputted addresses and other mistakes result in cancellation fees.

However, Uber implementing a 2-minute countdown to cancel riders as no-shows is thus increasing the drivers' overall cancellation rate. In result of this action, Uber will warn drivers to reduce their cancellation percentage or risk future deactivation. How can drivers convince no-show riders to cancel their trips without these riders answering text messages and phone calls? No trips can move forward until no-show riders and/or wrong address submissions are canceled. Most clients are unwilling to pay a cancellation fee of any type.

Charging clients the moment their drivers arrive to pickup location will improve the Uber platform. All clients have access to real-time tracking, so no excuses for making constant address mistakes. Unfortunately, clients make drivers wait 5-7 minutes to make contact after being notified of vehicle arrival at pickup address. Their lack of courtesy disrespects the time of all Uber drivers. Nevertheless, when it comes to trip conflict Uber clients understand that drivers are powerless.

Uber should begin charging riders the moment drivers reach pickup addresses. This new policy could reduce wait time, as well as share accountability between drivers and riders. Riders are quick to submit low ratings and poor feedback on drivers; however, their questionable actions are easily forgiven to ensure they get future rides. It is no secret that poor rated clients struggle to get connected with an Uber.

Uber clients are usually empowered to control the system using star ratings and feedback. They realize their negative feedback can/will get immediate results. Thankfully, Uber drivers can also report conflicting riders via the driver app to confront rider manipulation and abuse.

Rider(s) who light a blunt or do lines believe they have the right to do whatever they please. An Uber driver is put into an inferior position; they risk receiving poor ratings and feedback confronting rider(s). Once Uber is told about this infraction, their support personnel tell their driver they have a great score and it won't take them long to boost it back up again.

Uber also has a responsibility to address app issues that cause navigation and request problems. Instead of riders complaining to Uber regarding these app issues, they submit low stars and poor feedback to harm drivers. Contact Uber app technical issues via email rather than submitting this problem in the driver rating and feedback section.

Drivers and riders should consider working together as a team to improve the ridesharing industry. If both sides care enough about each other, they can band together to reduce public dependence on taxis/cabs, buses and trains. Most importantly, Uber drivers can make a difference on the roads by improving safety standards and giving riders added convenience.

Keep the ridesharing industry going strong!