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Tuesday, June 07, 2016

How do ride requests work?

Are you a rider who ever wondered how the ridesharing request process works? From a rider perspective, the way in which a driver accepts a ride request is intriguing. But for the most part, learning how to use ridesharing apps the right way will make you an all-star rider.

Most ridesharing users are familiar with the request process. Open a ridesharing app. Request a driver by setting pickup address: input exact addresses, cross streets, drop pins, and/or request from exact locations. Set the pickup address. Input destination. Request driver. Wait until driver arrives at pickup address. These are simple steps to summon a driver for a ride. 

Our best advice is to input exact match addresses or select landmarks, restaurants, bars, and other locations from the drop list. In this way, drivers will have no problem finding you there. 

Dropping a pin is possibly the worst way to request a driver. These pin drops move around like an inpatient rider. Clients are either a few blocks away, a city away and/or several cities away. Relying on a pin drop for accuracy will waste your time. 

When clients keep requesting and canceling rides, this repetitive action influences the ridesharing platform. Responsible people who need immediate rides lose access to them. 

Some clients watch drivers travel all the way to the wrong pickup address. They won't contact their driver ahead of time. Instead, these riders wait a good 5 minutes before calling their drivers to ask why they're at a different location. It is at this moment, these riders realize they made an unintentional mistake requesting their driver to the wrong address. 

Realize a pickup mistake? Contact driver via text message. If you don't hear from the driver in a few minutes, call them. Don't call right away, as doing this resets navigation and complicates the pickup process. A fair number of clients feel a need to call the moment their driver accepts their ride request. 

How the ridesharing process works is that a ride request is sent to the closest possible driver based on proximity. A circle with client rating, location and ETA appears on the driver app. A blue line travels around this circle, giving the driver 20 seconds to accept this ride request. The system detects the approximate location of a particular driver. It depends on the route your driver takes that determines their real ETA. At the top of a tall hill, a driver would be approximately 1-2 minutes away. However, this driver must travel down a windy hill and maneuver on level land to reach your pickup location. Therefore, the true ETA is estimated at 8-10 minutes. 

Ridesharing drivers are usually driving around, waiting at specific locations, and/or are completing current trips. The moment your ride request is sent out, the closest driver has an opportunity to accept or reject this ride. Ride profilers use personal standards to accept or reject these ride requests. In choosing this route of operation, these drivers are unlikely to meet promotional requirements because they don't accept all ride requests. However, these drivers will make higher hourly earnings driving riders with top ratings and which are positioned within 6 minutes or less from them. 

Once a driver accepts or rejects your ride request, the rider app will show the pickup route, ETA, driver name, and type of vehicle. If your ride request is rejected by one driver, the system will keep sending out this request until another driver accepts it. It is possible your ride request will be sent out to the same driver multiple times. If this driver keeps rejecting your ride request, their acceptance rate will decrease for that particular week. Cumulative and current week acceptance rates are measured to track driver statistics. Nevertheless, the same driver may go offline to avoid receiving your ride request.

Notice the wrong pickup address? Cancel trip within 5 minutes. Request your ride with the right address. Keep in mind that canceling any UberPool requests will cost you a $2 fee. An alternative, but safe method, is to text message your driver with the right address. Tell them you made a mistake on your pickup address. Text the actual address of your current location. 

If you decide to call, make sure your driver is not on the freeway since their navigation resets. While making phone calls, you can/will delay the pickup time and complicate directions. Most of all, your driver will grow weary of multiple calls coming from you. Calling your driver multiple times is identical to asking a restaurant server many questions. 

Now, you have an idea how ride requests work. Empower yourself to become an awesome rider. Happy ridesharing!