Monday, May 23, 2016

Don't Kick Out Riders, Drivers!

Please, stop it, drivers! Quit kicking out your riders because you don't want to travel into larger cities. Of course, the cost of toll bridges make it incredibly hard to afford daily. We understand this cost challenge. However, drivers should be devoted to the very riders who allow them newfound freedom. Don't kick your riders out!

We've listened to rider complaints involving drivers forcing clients to leave their vehicles. The reason these drivers display this unruly behavior is to avoid additional costs such as toll bridges, gas, and long travel into less busy, slower areas. Moreover, drivers are losing out on incentives since traveling into those outside regions put them at risk to miss out on strict promotional requirements.

Uber is finally showing compassion for their drivers. They've launched so many amazing promotions, many which empowered drivers to optimize their earning potential. If drivers don't make money, it is their own fault. On the flip side, drivers noticed that rejecting fares will keep them sustainable.

It has come to our attention that drivers are requesting their clients to leave their vehicles. These drivers are revolting against the high cost of upfront tolls and cheap fares. In repeating these actions, drivers are accepting low stars to set an example.

Why would drivers disrespect their clients this way? Drivers are tired of footing the bill on upfront tolls. Quite a few drivers are dealing with financial challenges stemming from toll violations that locked down their vehicle registration. The excessive cost of ridesharing (excessive repairs, maintenance, tolls, tickets, fuel, damage to vehicle) can/will dig a deep hole that will take many years to overcome.

It doesn't matter if tolls are reimbursed to drivers the following week. The problem with San Francisco fares is that drivers accept toll violations on their FasTrak accounts. They don't have available funds to support constant fares into SF. These cheap fares are more troublesome than worthwhile. Delayed fare payments financially restrict drivers from affording this daily cost.

Unfortunately, clients will point their finger at drivers. They'll identify these drivers as rude assholes and pricks. However, the main reason drivers are refusing fares into San Francisco is because of toll charges. It a burden on drivers to keep traveling between the East Bay and San Francisco for cheap fares and upfront toll charges. Drivers have experienced major problems with toll violations blocking their vehicle registration. When this happens, drivers won't be able to perform ridesharing services.

Now, riders understand why drivers kick them out. If Uber collected toll charges from riders and gave drivers FasTrak to eliminate this risk, clients wouldn't have any problems getting a ride.

Don't kick out riders to prove a point. Respect your clients.