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Monday, March 07, 2016

Drivers have an Unfair Advantage

Riders expect drivers to end trips the moment their wheels touch destinations. These riders view a 2-5 second delay as milking trips. What riders fail to realize is that an extra 3-5 seconds of time, while they're still sitting in the vehicle, will only cost an extra penny in fare charges. At 15 cents per minute, 5 seconds cost one penny.

Uber does a terrible job informing riders about their ride platform. All Uber seems to care about is trying to get clients the best prices so they can squash the competition. Riders need information; drivers require fairness. In order to keep ridesharing moving forward, all role players must work together.

Clients don't understand the impact of their actions on the ridesharing industry. Submitting bad ratings for minor issues can be detrimental to drivers. Remember this; drivers are trying their best to give clients good service. Should they be penalized for navigation and app issues connected to Uber? No way!

Needless to say, riders overlook how long they make drivers wait outside of pickup addresses. Moreover, riders input wrong destinations and drop pins at wrong locations. It's uncommon to find riders familiar with how ridesharing works. We can't expect riders to contact drivers once they notice wrong pickup address.

Riders monitor phone screens to make it virtually impossible for drivers to rate riders. Drivers have no privacy to submit client ratings, so this can spell doom for drivers accepting future ride requests. There are poor riders who deserve bad scores. On the opposing side, good drivers receive bad scores from riders for reasons beyond their control.

The biggest problems drivers face are pin drop issues and wrong addresses. Uber has yet to improve pin drop issues. Riders rarely take accountability for dropping pins at wrong addresses. They are quick to rush drivers, but lack common sense to report wrong pin drops. Don't rely solely on pin drops because expecting a driver to reach your current location may delay your ride.

When riders input destinations as pickup addresses, they waste valuable time. Drivers can choose to cancel these rides as wrong address. Ultimately, drivers receive poor ratings. It is unfair that clients submit low ratings and poor feedback to hamr drivers. This is no other reason clients submit low stars for driver opening their doors, offering phone charges, gum and water, driving safely, and talking to them during trips.

Drivers have an unfair advantage. Riders are empowered to get drivers booted off Uber. They know this! If drivers reach 4.60, they are required to attend driver training charged to their account. Eventually, low star ratings can result in future deactivation. This termination can occur fast, as dropping from 4.90s to 4.60s doesn't take long. Driving bad clients can/will lead to undesired outcomes, such as frequent cancellations and possible deactivations.

Be fair riders; rate your good drivers fairly. Don't hurt your driver to make yourself feel better. The worst drivers seem to have the best scores, while good drivers receive low stars and negative feedback. Good drivers need your 5 star ratings to keep their overall score high. Your 1-4 star ratings can/will jeopardize the fate of drivers.

It is not your driver's fault you are running late. Try your best to not hold drivers accountable for picking up your ride requests from 20 minutes away. Getting mad at your drivers for not being positioned 3 minutes away from your work and home is ridiculous. Expecting your driver to rush is a recipe for disaster. Riders, it is not a game on the roads. Request rides early. You're penalizing drivers for your recurring mistakes, which is totally uncool.

Keep all of this in mind the next time you submit a star rating. You may be the last client your driver transports. Uber depends on star ratings to measure performance. Unfair ratings remove the best drivers off the road. Given this unfair advantage, drivers must deal with overwhelming adversity to survive. Star ratings allow drivers to keep active on ride platforms. Clients/riders abuse the rating system for their mistakes. Want bad drivers? Keep rating good drivers low. Your wish will come true.