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Tuesday, November 10, 2015

Unethical Lyft impacted past drivers

Former Lyft drivers were unethically deactivated from Lyft. No mediation took place, just an immediate deactivation without allowing their drivers to make a statement.

Star ratings and feedback mean a lot to Lyft. They rely on this customer data to make deactivation decisions. Unfortunately, many Lyft drivers have fallen victim to this destructive platform.  

Lyft has even went as far as to recommend drivers to purchase vehicles to rideshare on their platform. In a weekend, week, a month and a few months after, Lyft deactivated these driver accounts. 

Lyft riders have experienced negative experiences from Lyft drivers. One female rider left her work badge inside a Lyft ride, only to be denied this sensitive material unless she paid the driver $100. Lyft ignored her complaints, motivating her to choose UberX as her new transportation alternative. 

A Lyft driver was deactivated after completing a 10 hour shift because his rider reported that he was under some kind of influence, where in fact he was driving without any drugs and alcohol in his system. He offered to take a drug and alcohol test, but Lyft never replied back to grant him permission to submit a test. He offered this drug and alcohol test for 4 days to show his innocence. Lyft ignored this driver, who worked hard to make Lyft relevant in an Arizona city. 

At Lyft, what riders report is what this ridesharing company accepts. Most drivers with less than average star ratings will receive the most flack from Lyft. At one time, 4.79 would automatically force the system to deactivate driver accounts without any recourse.

This termination usually occurred after drivers reached two Community Review flags and all four areas (cleanliness, navigation, safety and friendliness) were all activated. 

Lyft follows a specific company policy to weed out the lowest 5% of their driving pool. This unreliable practice put their best drivers in a serious predicament. Unfortunately, former Lyft drivers won't benefit from Lyft reducing their minimum star rating threshold from 4.80 to 4.60. They got deactivated from Lyft soon after their driver rating for previous 100 trips dropped below 4.80.

Negative stories concerning Lyft must be shared with the public. When Lyft deactivates their drivers, they use the safety of the ride community as a motivating factor. This ride community must know how Lyft operates, how their termination policies have impacted many former drivers.

Bay Area Billboard Marketing signs and radio commercials don't tell the true tale of Lyft. This ridesharing company tells prospective drivers and new riders what they deem is important. However, Lyft gets a free pass from jeopardizing the future of the very drivers who promoted their business and allowed them to grow into one of the premiere ridesharing services. 

If you drove for Lyft and got unfairly deactivated, we urge you to write a review at this website. Their immoral practices must be revealed to protect current and existing drivers from abuse.