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Monday, November 16, 2015

Conversations awkward or not?

Ridesharing passengers use ridesharing to travel anywhere at any time. Most drivers perform basic ride service, which is understandable given this job type. Do you dislike having conversations with your drivers? It is important to add that some form of communication is necessary.

Drivers are not required to engage in conversation. It is a sigh of relief for some drivers to get silent riders and/or those riders choosing to talk on the phone during rides. Given this, social drivers are penalized by antisocial and awkward riders unwilling to entertain simply conversations, even smalltalk.

Drivers get the hint after a few uh-huh, yeah, or quick phrases to signal I don't want to talk with you and you should stop right now. Riders have called out drivers for talking to them. They've told drivers to shut up, don't talk and just be quiet.

A driver offering a vomit bag to a sick rider's friend was told that he is just a driver and should mind his business. What happened at the end of the ride? The drunk rider requested the vomit bag, vomited in it, and then left this on the floor board.

A small percentage of drivers go way above and beyond to spoil their riders. They notify riders of their arrival. They open doors, offer drinks and snacks, phone charge cords, confirm destinations, drive safely, and reach in a considerable time. These top drivers understand that riders can be tough, so they don't hold any past grudges against future riders. Communication matters.

We don't know the true story of all riders. We try our best to provide a quality service. For the most part, this positive attitude works well to make ridesharing a memorable experience.

Lyft drivers are known to be more social than Uber drivers. Whenever Uber clients ride with a friendly Uber driver, they feel a need to compliment this driver for being awesome.

Lyft markets that drivers are known as friends with cars. Uber is all about providing professional service to successfully move clients safely. Lyft drivers view the Pink mustache platform as fun and exciting. On the flip side, Uber drivers are viewed as professional drivers performing a driving job. It is up to drivers to customize trips, building a memorable experience to show appreciation.

Conversations are not required in ridesharing. Quite of few riders choose to stay silent in rides. Some Uber drivers with previous experience as Sidecar and Lyft drivers choose to communicate with clients as a courtesy. If these riders find a common interest, then they have a good conversation.

However, antisocial riders make it known they have no interest talking to their drivers. Simple uh-huh, short answers, and one-sided responses to answer questions without engaging into further talk, are clues your riders want you to stop talking.

The preceding reactions don't mean that drivers should abandon future conversations. These serve as cues to help drivers understand the reason some riders may feel awkward and uncomfortable engaging in forced conversations. Nevertheless, most riders find interest talking to their drivers. There is mutual interest learning about one another, which is a universal approach to move time forward and have fun.

Some drivers feel awkward transporting antisocial riders sitting upfront. These riders tap their fingers, sigh, and make rides uncomfortable. Luckily, drivers can glance at the time of arrival and know this trip will soon end.

In restaurants, servers must deal with rude and obnoxious riders without knowing their time of departure. Ridesharing drivers have a competitive advantage over most service-based industries.

Do you welcome conversations? Choose for drivers to remain silent? What is your take on ridesharing conversations?

Go to #RidesharingConversations on Twitter.