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Tuesday, August 04, 2015

Overrated Professionalism Standard on Uber



Uber expects their drivers to show professionalism throughout the course of trips. It doesn't matter if riders swear a storm, tell drivers to shut the f**k up, instruct them to not talk because they are just a driver, refuse to use vomit bags, and any other rude behavior that makes transporting these clients a nightmare. Uber never shares any rider feedback, so drivers must trust unreliable client ratings to survive. Any missteps taken could impact drivers. Worse of all, these drivers can/will get deactivated. It is important to maintain the highest professionalism possible.

A 4.9 client once attempted to stalk a random woman who was trying to walk home after getting off work at midnight. This client pleaded for this woman to enter his Uber.

The driver told this client to leave this woman alone. However, the client ignored this request and continued to harass her. When she declined the ride, this client told her it's not like I was trying to rape you. We expect a small sample of bad riders using services like Uber.

This is one of the most inappropriate examples of a privileged Uber client taking advantage of a flawed rating system. Riders are empowered to control drivers via ratings and feedback. This Uber driver attempted to rate this client a 1 star. However, this driver feared retaliation from this client and instead gave him a 5 star rating. It isn't fair to drive for Uber and Lyft.

This past weekend, an Uber driver received one low rating. He received all 5 star ratings, but one really bad score reduced his overall driver rating. Uber won't reveal any scores and/or feedback to help their driver pinpoint the motivation behind low ratings.

Uber listed several potential areas reported from this client. Nevertheless, city knowledge and starting and stopping trips on time are neither violations resulting in an overzealous client rating this driver low. This driver believes the unknown client rated him less for talking about writing and movies with their co-rider. It is possible this client took offense to this driver and rated him less.

This Uber driver is the most professional Partner. He never profiles any riders. Out of the three categories, professionalism is probably the source of this low score. UberX drivers can't expect Uber to protect their drivers from terrible clients. These clients leave cocaine on seats, offer drugs to drivers, leave open containers on back floorboards, steal phone charger cords, threaten drivers, damage vehicles, and engage in other poor activities that put drivers at risk.

Unfortunately, Uber doesn't seem to care whether their clients break the rules. Uber withholds client feedback that is likely submitted to harm drivers. Clients reported unprofessional Uber drivers yelling, screaming and threatening them. These clients contacted Uber concerning these drivers; however, they never received any information concerning two isolated events.

One driver told this client and her rider to get the f**ck out of his UberPool ride. He said he is not a taxi, refusing to drive these riders to their destination. On another occasion, the same client ordered a ride for his girlfriend. This girlfriend walked up to the Uber to inform the driver this ride is hers. She shared the client name to confirm this ride.

Nonetheless, the driver told her to shoo away and get lost. After this driver realized he made a mistake, he apologized to this rider. Unfortunately, the damage was already done. Both the driver and client felt awkward throughout the remainder of the trip.

These are unprofessional driver examples. Discussing movies, writing and/or ridesharing driving is not unprofessional. Uber conceals this feedback to protect the privacy of clients. Why not show the exact rating given by each client? Ridesharing companies use coward tactics to hold back viable information. Drivers are left in the dark to fail.

Uber collects the $1 safe ride fee and continues to make a profit with high commission. They charge Partners the $10 data plan weekly fee when these drivers miss multiple weeks after major vehicle breakdowns. Uber doesn't cover time lost because of drunken riders vomiting in vehicles. If the driver cleans this mess to avoid losing an entire weekend, Uber only compensates them $30-$60. Clients cause drivers to get parking tickets, but Uber ignores this and brushes off the responsibility. Many drivers are getting into serious trouble with their FasTrak accounts since Uber turns a blind eye. You know how many times Uber drivers travel across toll bridges per day? It is too many times to count.

If anything, Uber is unprofessional for putting their drivers into poor situations that will end up costing them thousands of dollars, ruin their cars, and potentially strip them of their driver's license after parking and toll violations block registration accounts. Ridesharing is the worst business model ever. Drivers don't stop to think what they're really earning, rather their mind is set on weekly deposits. How much gas, expenses, repairs, and other setbacks are blocking drivers? $1750 in weekly earnings will result in net pay of $400-$500. Uber collects $1 per ride. They deduct SFO airport fees, Uber deducts $10 phone data fee. They take 20-27% commission. Drivers must factor the cost of gas, wear and tear, repairs, maintenance, credit card interest, and other fees to keep driving.

Who is unprofessional now? Good drivers are losing the battle to the evil empire.