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Thursday, March 26, 2015

The thin line between deactivation and driving on Uber

Most media outlets report on the fine line between what leads to driver account deactivation and avoiding this fate with maintaining above average star ratings. What will deactivate a driver's account? How can a driver prevent this from happening? Uber won't reveal what process is followed before deactivating a driver's account.

What we hear most is that Lyft deactivates their drivers at an alarming rate, mostly due to poor passenger feedback and low star ratings. However, Uber drivers reported driver account deactivations in the 4.6 range. This minimum rating score represents the threshold between average-to-low and poor.

Uber drivers get deactivated for a number of reasons. To be honest, Uber driver deactivations don't appear to be a problem. There are not as many searches for Uber driver getting deactivated, rather Lyft is the culprit in axing their loyal, hard-working drivers.

Lyft is notorious for closing driver accounts, something they've done often without providing proper explanation to prepare drivers. They leave their drivers out in the cold, an unethical treatment that may doom their future ridership. Deactivated Lyft drivers once got canned for 4.79 and below star ratings. The moment Lyft drivers dipped below 4.80, got two previous Community Review flags for first 25 ratings falling below minimum standards and another at 100 rated trips, and these are paired with four account flags (navigation, safety, cleanliness and friendliness), these Lyft drivers are goners. No begging, challenging, and debating will restore a Lyft driver account.

Uber is far more professional. They protect their drivers to keep business at an optimum level. Nonetheless, low rated drivers are nonexistent on this ride platform. Unlike clients boasting 3.0-4.92 overall ratings, drivers with less than 4.60 are usually on their way out.

What are some things that may cause low ratings? We believe that quite a few drivers refuse to accommodate drivers on directions. If a client desires to navigate, give them the mic to do this. Don't deny them a route, unless you want a "1" star rating. One client revealed he gave a driver a "1" star for refusing a specific route he requested. Another reason for getting low stars is talking too much. Measure client behavior on initial pickup to determine whether they want to talk or remain silent. Do check on these silent clients throughout the trip. Make sure they are comfortable as possible.

Uber drivers may get deactivated for low star ratings, poor feedback, gaming the system, unethical activities, violence, and lending out ride app to an unapproved drivers. Don't take risks with an Uber driver account. It is not everyday that you can make good money driving whenever you want. Treat clients with respect, accommodate their needs, be polite, greet them, show professionalism, ask them what time their flights leave, help them with bags, open doors, and do whatever you can to make every ride unique.

Uber is not known to deactivate driver accounts, especially if drivers maintain professionalism. It is actually hard to get deactivated at Uber, but is extremely easy to lose driving privileges with Lyft. For Perhaps, Lyft passengers use their rider entitlement to hurt drivers. They know their low ratings can result in driver deactivations. However, Uber Partners are well respected for their contribution to make Uber a top tier ride platform.

Our best advice is focus on giving the best possible ride service. Don't obsess over star ratings, otherwise you'll make mistakes that may result in low ratings and poor feedback. At Lyft, you can get terminated for never causing any conflict. In contrast, Uber Partners have a voice and are heard.

Maintain above 4.70 and try your best to avoid common pitfalls. Talk to clients, but cease conservations if rider is uninterested. Drive safe. No speeding. Turn corners slow. Don't run red lights or stop signs. Don't delay pickups because clients monitor this activity. Contact client if traffic and/or road closures are extending pickup time. Greet riders. Give out water. Offer phone chargers. Welcome clients into your office. Your personal vehicle is indeed your business office. Have fun.

Uber on!