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Tuesday, December 02, 2014

Lyft is so lazy: Ridesharing company depends on system to flag accounts

Lyft is a dark spot in the ridesharing industry. Their lazy Performance Review Team relies on a flagging system to automatically warn drivers. This ride sharing app may as well hire robots to drive for them because real drivers don't matter. In our opinion, Lyft is run by lazy people who lack real transportation knowledge to understand how ridesharing services really work.

Will a company deactivate/terminate/fire an employee for performing their job great? No, not unless this company has no choice but to make immediate budget cuts. As a result of this, good employees are stuck in the crosswinds and are released with a warning.

At Lyft, drivers are treated like scrap. This scrap is used to build a reliable transportation network, but then is thrown out in the junkyard to rot. That is good ole Lyft!

A billion dollar valuation doesn't teach Lyft how to treat people who keep their ridesharing company relevant. It is the drivers who make their success possible. Unfortunately, Lyft has no class.

In our opinion again, Lyft is lazy. They don't have a reliable Performance Review Team to educate and inform passengers on the effects this star rating system has on Lyft drivers. There are still many passengers who have no clue that their drivers are rating them. After using Lyft for a few years, this passenger is still lost on how the star rating system works. These passengers probably have no idea that submitting low star ratings caused good drivers to get terminated from Lyft.

If Lyft Performance Review team performed their jobs, then good drivers wouldn't be driving at rival ridesharing companies. Now, these former Lyft drivers are thriving at competing ride platforms, mostly because passengers underestimate the value of this rating system and its impact on drivers. Why does Lyft encourage passengers to give out "1" star ratings to avoid a driver? They shared this method with drivers last year, which we believe is very unethical on their part.

Give a "1" star to avoid a driver is careless. Tell passengers the real truth that their scores are what deactivate good drivers. These people are like them; they need jobs to survive.

Lyft is infamous for deactivating drivers around the holiday season. Their early present is defecating on hardworking drivers, showering them with crappy policies that stink. After learning of a deactivation via a closed down driver app, Lyft manages to emphasize that drivers are no longer authorized to give rides on their ridesharing platform. However, Lyft reminds these deactivated drivers that they're permitted to continue using their ride service as passengers.

How pathetic is Lyft for firing drivers and offering them to pay for their amateur service? They are bottom feeding scum for using these drivers and throwing them out like trash.

Lyft should terminate their worthless Performance Review Department for failing to help drivers to succeed. On social media, Lyft claims they help all drivers and don't deactivate accounts based on star ratings. This is the worst excuse ever. They deactivated many drivers who dropped to 4.79. Lyft denies these deactivations to protect their squeaky clean image.

Don't get fooled by rotating search engine ads claiming regular people can earn $70,000 a year. With ridesharing rates dropping to an all-time low, Lyft drivers would need to complete 7,000 trips in a year to reach $70,000.

According to a Southern California Lyft driver, driving 7 days a week and 15-16 hours per day earn them $70-$80K per year before commission is deducted. Also, this tally doesn't account for gas expenses, maintenance and repairs, tolls, and other overhead costs associated with ridesharing.

For the most part, Lyft depends on an automatic flagging system to warn drivers. Drivers are given two chances to improve their star ratings. Get this, drivers who are rated less by clueless passengers are flagged after their first 24 rides. If this driver improves from a 4.5 (after 24 rides) to a 4.77 (100 rate trips) a month later, the system flags them again and tells them this is their last warning to improve or get deactivated. The last warning is basically an automatic deactivation.

What is the Performance Review Department doing? Worried drivers contact these underperformers, often, to discuss their borderline star ratings. If these ratings are hovering around 4.84 (great on Uber), Lyft identifies this as good. Once this score dips below 4.80, drivers are put on the chopping block.

Since 4.79 and below star ratings probably initiated many deactivations, Lyft may have lowered this minimum threshold to reduce fallout. Nonetheless, 4.76 is now considered a good star rating. Many former Lyft drivers were put out in the cold, freezing like homeless people sleeping on downtown Market Street. New, inexperienced drivers, can now enjoy driving with Lyft at the expense of past drivers who struggled to survive on this ridesharing platform.

What good is a Performance Review Department that depends on an automatic flagging system to initiate flag warnings and lead drivers to future deactivations? This lazy bunch needs a valuable lesson on leadership and effective communication.

Happy Holidays from Lyft! You're deactivated. Good riddance!