An Uber client shared that Lyft's ride sharing app won't work on his iPhone 3GS. Unfortunately, this ridesharing user can't download the Lyft app to request rides. He really wants to use Lyft, but compatibility issues are preventing the app and phone from connecting. For the most part, this ridesharing user has no intentions to upgrade his phone to download the Lyft app.
Lyft's inability to accommodate various smartphones is redirecting this potential ride business to Uber. By rejecting updates to allow older phones to work, Lyft is losing valuable passengers. Through updating their ride sharing app to work on iPhone 3G and 3GS, Lyft could gain these passengers to compete against ridesharing rival, Uber.
Nevertheless, Uber is currently taking ownership of these iPhone 3G and 3GS riders and crushing the ridesharing competition from keeping their client app updated. This compatibility problem is something that Lyft should invest additional resources into to gain new business.
Lyft should learn a thing or two about how the transportation industry works to retain passengers. iPhone 3G and 3GS are incompatible with Lyft. However, the Uber app works with these smartphones. Lyft are clearly the bigger losers in the compatibility department.