Wednesday, November 05, 2014

Which ridesharing company doesn't have a phone support system?

Ridesharing services are in high demand right now. People need rides. They need their drivers to be reliable. Taxis are infamous for cancelling rides. Ridesharing drivers are rated on their reliability, safety, cleanliness, navigation and friendliness. 

The major three ridesharing companies are Uber, Lyft and Sidecar. Uber's ridesharing platform UberX is an affordable option to save money and get a nice ride in the process. Lyft and Sidecar are comparable in price and experience. All three ridesharing services are available in San Francisco and its Bay Area, Los Angeles County and Long Beach, and San Diego and its surrounding area. 

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Uber and Lyft expand further out, available in most areas throughout California and the United States. Nonetheless, Uber is far more accessible in the United States and in international locations. Lyft has yet to enter the international market, though their plans are to launch in these territories. 

What ridesharing company doesn't have phone support available for both drivers and riders? 

Though Uber is valued at over $18-$20 billion, this ride app company has no phone support available. Their entire business model is to use e-mails. Drivers are unable to contact Uber via text message, whereas Lyft is reliable in text message, phone and email support. Sidecar has phone and email support to assist riders and drivers. 

Uber recently revamped their Uber driver app to integrate in-app navigation and allow client's to input ride destinations. Unfortunately, Uber was far behind Lyft and Sidecar in this department. Sidecar launched their ridesharing app with navigation and ride destination. No driver has to request any addresses from their riders, which makes driving for this ridesharing company a breeze. 

Uber made it tough for their drivers to accept rides and input destinations while in motion or by pulling to the side of the road. Their pin drops place their clients many miles away from the intended location. Another current problem that is a failure on their Uber's part. Furthermore, Uber has no ride filters to block rides from certain areas and distances. Therefore, ride requests would reach drivers from an hour away. Drivers couldn't turn down these requests on promotional hourly nights or risk getting disqualified during this particular period. Awful policy. 

Enter the Marina District and receive a ride request from San Rafael and further out. Why? No ride filters. Drivers invest time driving out to make client pickups, and these clients end up being no-shows and get a free pass on first-time cancellations. This driver receives nothing in return. They lose out valuable time and money. Folks, this is Uber. They are supposed to operate like a billion dollar company. However, the support team, policy standards, and app functionality make them a bottom line provider.  

How can Sidecar develop such a brilliant app that morphs Uber? Because Sidecar knows how the ridesharing industry works. They do their best to respect their drivers. Uber expected their first batch of UberX drivers to remain efficient using a second rate ride app. Their recent updates are lagging, especially lacking in the ride filter department and tipping driver option. Neither of these functions exist on the Uber driver app. Pin drops are unreliable. One dimensional in-app navigation gives one route, the longest trip to increase time, distance, and cost. 

Sidecar's quick payment process also dwarfs Uber. Uber doesn't pay Partners for rides given on Monday-Wednesday until the following Thursday, 7-10 days later. Moreover, Uber has been late on direct deposits that cause Partners to bounce payments and be later on bills due that day. Their support system send out generic emails the day before direct deposits to inform Partners, rather than address this issue a few day prior. Very poor management at Uber. Lyft uses the same payment schedule as Uber, but is never later. Sidecar gives the driver flexibility to request payments once funds become available. 

Would we consider Uber a top tier ride app company? No way! Their name is trendy. People use their service. Nevertheless, this ride technology has a lot to learn. Their driver support is awful. Their support members focus too much on strict policy standards than on accommodating their drivers. 

The list goes on and on, placing Uber a distant third in the San Francisco ridesharing market. Quality ridesharing services are not ranked based on rides given and revenue earned. Great service is improving driver functionality and reducing pickup address issues. When time is wasted, the driver takes the hit. When driver ratings drop below the minimum requirements, these drivers are bound to get deactivated. All this occurs because a billion dollar company fails to listen to their drivers and clients. One client begged their driver to have Uber fix their pin issue. The driver mentioned that they already notified Uber of this and ride filters. No answers yet. 

Uber is the only ride company with no driver and rider phone support. They continue to deduct 20 percent commission, but their support members are often giving drivers a tough time without reviewing the entire situation in hand. They jump the gun before locating the target. Drive with, ride with Uber. We can't guarantee you a great experience. We just give our personal opinions based on personal experiences, driver and rider information.