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Wednesday, November 26, 2014

Ridesharing Drivers must be extremely careful during trips

Driving for ridesharing companies may present a serious risk if drivers and passengers get into disputes without any witnesses. Who will the ridesharing companies believe? Drivers? No. Passengers? Yes. Ridesharing drivers have to be really careful with high risk passengers.

The first step rideshare companies take after driver and rider disputes is to deactivate the driver. It probably doesn't matter if this driver is one of the top performers on this platform. When conflict arises, ride companies would rather avoid this negative press. Essentially, ridesharing drivers are thrown under the bus to protect their image, their reputation.

Who do we believe in the case involving an UberX driver and Uber client? It is really hard to imagine a driver reacting this way (breaking phone and grabbing client's arm), especially with surviving on the UberX platform for 2 years. On the opposing side, UberX clients have shared stories about their UberX drivers getting offended by directions. These UberX drivers would blow a fuse, telling their clients to shut up and don't tell them how to drive. However, ridesharing riders may also bend the truth to affect their drivers. Either both the driver and client are lying to an extent, or one is telling the truth and another is trying to blow the conflict out of proportion.

Ridesharing drivers who may say something to offend a client can open up the wrong doors. Drivers and clients can easily clash during trips, making the ride experience an utter disaster. For the most part, drivers must diffuse conflict and/or avoid playing games. The moment rides go sour, defer to riders. In a matter of time, these rider will depart. Push your pride to the side.

Under no circumstances, whatsoever, should a driver take a risk challenging riders. Most riders know they can win any disputes against drivers. If drivers act stubborn and respond to rude riders, it is all over for them. These drivers may get deactivated with no questions asked.

Lyft is infamous for deactivating drivers. They enjoy kicking their drivers out into the cold. It is their M.O. to get rid of low rated and conflict-driven drivers to avoid potential problems. To Lyft, low-rated drivers must be doing something wrong to get low star ratings. Lyft doesn't follow-up with drivers to compare feedback and low stars. They allow passengers to give a 1 star on decent rides. Should they allow a driver to receive a 1 star for talking to a client who has no interest? Not a chance.

It is the luck of the draw. Ridesharing drivers may drive many drunk riders and risk deactivation, or transport ideal riders and get many 5 star ratings. Most riders don't partake in submitting star ratings and giving feedback. However, drivers are expected to rate all passengers or they can't continue giving rides.

In our personal opinion, drivers and riders can get along to enjoy the ridesharing experience. The mood of trips are set by drivers because riders may be having a bad day. As we know, adding fuel to this fire can ignite conflict. Therefore, drivers could gauge their riders to determine whether they should talk or remain quiet. Even though riders are antisocial, drivers must check on them to make sure they are comfortable. Ridesharing resembles serving guests in restaurants, as both environments rely on their service providers.

Manage conflict. Never argue. Listen to riders. Accept directions. If these riders tell you to stop talking, then quiet down. Drive within the speed limit. Slow down when there are dips and speed bumps in your path. When clients request you to turn down or turn off the music, perform this action. Do your best to please riders. Your ridesharing future depends on their happiness.

Happy Ridesharing!