Monday, November 17, 2014

How do Lyft drivers have an upper hand over Lyft passengers?

Lyft passengers were once viewed as empowered to rate their drivers low. Their unethical and rude actions resulted in driver deactivations. This notion that you must serve me or I'll impact your job is a rudimentary paradigm we see in restaurants. However, driving another person in your own vehicle is on another playing field. Both parties hold competitive advantages in their own respect. Did you know that Lyft drivers hold the power at Lyft now?

The plight of star ratings are that Lyft passengers abuse this flawed model to impact the livelihood of drivers. Lyft drivers are at the mercy of their passengers, accepting mental abuse, and on a few occasions, physical abuse for requesting a rider to stop smoking inside their vehicle. Should passengers realize they are guests riding inside personal vehicles, not company cars?

Would you disrupt a home that not yours? Act out in a restaurant to get free food? (common in Orlando, Florida region). Walk into a restaurant kitchen to cook your own food? Open a refrigerator in a home where you don't have permission? Use employee restrooms at businesses? Most people would not do this, but there is a fine line that Lyft passengers are crossing and this irks their drivers.

How are Lyft drivers now empowered to influence their passengers? Folks, the tables are now turned in favor of drivers. Lyft drivers can filter out donations below 90% and 80%. If passengers refuse to donate accordingly, as recommended by the ride sharing app, then their ride requests are thus limited. Drivers who set filters only see rides from passengers within their donation amount/percentage.

Cheaper donations are viewed as cheap tippers in restaurants. No server who wants to make money is happy serving a cheap guest. Sorry to be blunt, this is how the service industry works. Aside from this passenger filter feature to block cheap passengers, there are good moral people out there and their primary concern is to make people happy like you. We know drivers who fit this service model. They care about the passengers they transport. It is in their best interest to provide the best possible service, never showing any anger and/or being rude. Their time is on the road is dedicated to you.

Ridesharing services make driving a tough side job because one minute you're earning decent driving people around, and the next you receive a deactivation email telling you that you don't meet the community expectations based on a 4.79 star rating. Lyft is an amateur rideshare platform who employ clueless employees to manage drivers. They give reckless advice to impact drivers, such as greenlighting a vehicle purchase and telling drives not to worry about ratings. The inform a particular driver this model has no justification on their performance. Go figure?! This driver gets deactivated a mere 10 days before Christmas and struggles to rebound almost a year later.

Star ratings now impact Lyft passengers. Lyft drivers are being more honest and rating their passengers with the right stars. If a passenger refuses to walk 10 feet and scold their driver (telling them to block traffic to pick them up and rush them because they are running late), they will receive a low star rating. The days of favoring passengers, even if they are rude, are almost gone.

Lyft drivers can ignore ride requests from low-rated passengers. It is not fair to do this, especially when low-rated passengers are probably better riders than top-rated passengers. Lyft passengers have ruined too many drivers, so there is not a paradigm shift where drivers are cancelling rides and ignoring ride requests. They won't do this often, since this repeated action may affect their ride acceptance score, but this is done enough to return the favor for reckless star ratings and rude treatment. The ridesharing playing field is now equal.

Welcome to the new Lyft world!