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Monday, October 20, 2014

Uber and ridesharing apps: Network issues in bad coverage areas

Ridesharing drivers have experienced network issues prior to starting and after ending rides. If such network issues occur, this challenges ridesharing drivers to make quick decisions to continue on. Nevertheless, a trip must somehow be generated to open a support ticket. It can get confusing to fix a technical issue in real-time. Unfortunately, bad coverage issues add to this ridesharing app debate.

Ride sharing apps are indeed the hottest trend in the past few years. But, the drivers who provide these ride services are tasked with resolving app problems. Drop clients/riders/passengers off in a poor cellular coverage area? Try to end rides at these locations? Don't worry.

Make every attempt to end trips at the drop-off destination. Random app issues can be resolved with closing out the app through a double tap on home button (iPhone) and sweeping the Uber app up. Furthermore, clicking on the power button and tapping the home button can help to make the app responsive again. Try powering down the phone. Turn on the phone again.

If network problems still persist, especially those which involve bad connection and coverage, move further outside of this zone. Poor cell coverage in distant locations will prevent drivers from closing out trips. Once a driver reaches a good location with a signal, reopen the Uber app. The previous unclosed trip will remain active, so drivers can close this ride out in a better location.

Later on after finishing up driving, check Uber Partner account to make sure the trip is exactly the same as the route taken. It is possible the extra driving and time to find a good connection and better cell coverage could add onto this trip. Notice an extra charge? Additional time and miles?

Contact Uber Partner support to request a trip review. Explain the technical issue due to the poor network coverage. Poor cell zones make the Uber app nonresponsive. Good job for taking initiative to resolve this network problem. Without taking extra steps, drivers are unable to continue on. Current trips must be closed out first, before a driver accepts additional ride requests.

Happy Ridesharing!