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Tuesday, July 08, 2014

Why riders can cost ridesharing drivers money?

Riders submit rides, which these requests are sent out to the nearest driver. The driver can accept this ride in 20 seconds, or they can allow this request to pass. How can riders cost ridesharing drivers money?

Ridesharing drivers earn money based on trips. The idea ridesharing experience is to always have a rider, client and/or passenger inside a vehicle. If this vehicle is occupied, the driver can maximize their earnings. It doesn't matter how many rides are given per hour. Rides that are short and require longer pickup times are not as good as one ride to the airport and possible another request back into the city.

Reason a driver wants longer rides is that no time is devoted to recurring pickups without riders inside the car. In the pickup process, there are many riders who make their drivers wait for 5 to 25 minutes. This waiting period reduces the number of rides this driver can give in that time frame.

Think of this waiting period like guests sitting in a booth at a restaurant for four hours. Then, the guests only tip the server $5. What if these guests left shortly after their dining experience? The server could have turned this booth over several times and made good tips. Camping tables impact the earnings of servings. Whereas all the servers are turning tables over and over again, this server must operate with less seating.

A ridesharing driver who waits for their riders for greater than 10 minutes and upward of 25 minutes is losing money. The rider never reciprocates this long waiting period because the moment a driver makes a wrong turn, they are quick to submit a low rating. Ridesharing is not a fair game. There are riders who deserve low ratings, but drivers try to be fair to help them out. In the end, the riders cost drivers money and reduce their star ratings.

On numerous occasions on Lyft, a rider made me wait. Instead of giving 5-6 rides in two hours, I could only give 2-3 rides. Imagine how much money a driver can lose in a night if their passengers move away from the pickup point in busy areas such as Union Square, order food and make the driver wait, and/or schedule rides on accident and refuse to cancel when the driver politely requests them to do so?

Riders are quick to affect a driver is anything goes wrong. If drivers talk to riders and they want silence,  a low star rating is submitted. A driver who makes a wrong turn and lengthens the trip on accident will receive a poor rating and feedback that affects their overall rating.

It is critical to receive good ratings or risk deactivation. Then, there are riders who don't understand how the rating system works and give out 3 stars as if this is a good rating. It is not a good rating, especially since an overall score less than 4.80 will get a driver deactivated on Lyft. A rating less than 4.70 on UberX may possibly get a driver deactivated.

Riders are entitled to give ratings. They control the driver's fate. However, riders can also make drivers wait for long periods of times without worrying about the outcome. Drivers lose money and may possibly take a hit on their overall rating. Riders are quick to submit a "1" star for talking to them. A rider with the name "Spanish Omelette"on Facebook gave a driver a "1" star for talking to her when she had no interest in holding a conservation. She even wrote feedback that deceived Lyft.

Would you feel appreciated to driver a passenger with no respect for your ridesharing future? Watch out for these riders because they are requesting pickups and are out to hurt your score. Who knows if these are taxi drivers trying to get ridesharing drivers off the road. One rider on UberX lost his ride from another passenger, but he gave the driver who stayed behind to fix the incident a "1" star. He didn't understand how the rating system worked, so he hurt a driver who helped him.

As a rider, never rate a driver a low score for something involving a technical issue. Keep in mind that drivers are given the address and drive to this location. They welcome you, drive you to a destination as safely as possible, and then thank you. Along the way, these drivers may hold a conversation. They may play music on the radio, and then turn the volume down low when a rider takes a call. These drivers do their best to make the ride comfortable. To give them a low rating for no reason is unfair.

Waiting times and ratings can impact earnings. Drivers who are given low ratings will eventually get activated and can't redeem their ridesharing position. Moreover, riders can keep drivers waiting for long periods of time and this can influence the number of rides, as well as earnings for this particular day.

Both drivers and riders should be fair. If drivers give low ratings for uncomfortable rides, then they can cause riders to get deactivated. Passengers have the upper hand in the rating game. Any low ratings submitted on their side can get a driver deactivated from the ride app.

This driver may be attending college, depending on their ridesharing income to survive. Giving a "1" star rating because you are having a bad day may get them deactivated. In result of this, it may cause them to get evicted andvpossibly get their car repossessed. Chances are this driver will be unable to complete their college studies. If a driver purposely creates conflict and drive crazy to show anger, then they deserve a "1" star rating. A driver doesn't deserve a "1" star for a rider making a mistake with submitting the wrong address.

Drivers try their best to reach a pickup location. They must understand that downtown traffic, construction, and road closures will affect the pickup time. Riders are too quick to judge, so it's easy to submit a low rating and to move on. They do this because the ride app protects their identity. A driver has no idea who is giving them a low score, just that their daily, weekly or cumulative rating is now lowered. The driver who received a "1" star likely gave the rider a "5" star. If you have good morals, you will be understanding of this driver's dependence on their job. However, if you enjoy influencing people's lives and take no responsibility for this action, giving 1-3 star ratings won't worry you.

Drivers who wait or are given low ratings lose money. The best drivers will wait for riders as long as possible. On the opposing side, bad drivers will wait a few minutes and leave their riders behind. There are Lyft passengers who have claimed that Lyft drivers left them behind after a few minutes of waiting. When these passengers lose rides, they end up being late to work.

Ridesharing operates on a respect system. Drivers should never cause any conflict with their riders no matter what happens. Even if riders are rude, just keep in mind that staring conflict with them can cost drivers their job. If riders are rude, the ridesharing company will apologize on their behalf. That's it! Don't give into any conflict. Just know that rides only last a certain amount of time. The countdown to this destination is all that is required to survive rude passengers.

If riders call a driver back after a ride ends, the driver must pick up the phone is risk complaints that cause deactivation. Drivers are never informed that calls can arrive after a drop-off. They may shut down their app and take a break. When a call arrives, they don't think anything about a past ride. Just know that a rider can call a driver after a ride ends, so be alert to pick this call up. It is possible that a rider left behind their possessions and want to make sure it is not inside the driver's vehicle.

Any of the problems discussed above can impact earnings. Riders who are deactivated can open another account, but drivers are excluded from driving on this ridesharing platform. For the most part, there is no system in place to reconsider deactivated drivers. Look at the feedback below from Nancy at Lyft.

Really nice of Nancy to point out that driver accounts are monitored and problem drivers (expendable drivers) are canceled out of their system. A 4.82 rating that dips below to a 4.79 (after giving a drunken female rider a safe ride home) is enough to cause a deactivation.

DEC 17, 2013  |  10:53AM PST 
Nancy T. replied:

In our constant effort to create a positive and safe community, driver accounts are continually monitored for ratings, passenger feedback and any reports of safety concerns. The star rating system allows us to identify drivers who are not performing to community standards.

As you’ve seen at the bottom of your driving summaries, your star rating has been consistently low over your most recent rides. Your rating did not show improvement, which means that you are no longer a part of the Lyft driver community.

If you are looking for another source of supplemental income, please see information for other Peer to Peer business models:
RelayRides - http://www.relayrides.com
TaskRabbit - http://www.taskrabbit.com

Thank you again for your time on the Lyft driver platform and we wish you the best.

Lyft Performance Team

This is the ride that caused the rating to drop to the minimum score and cause the system to deactivate the driver. The female rider made the mistake, and wanted the driver to drive down 1-ways streets. He wanted to keep this rider safe and avoid taking risks. The driver drove 1.3 miles and the ride cost $2 more. He would have gladly given this girl the $10 she spent to protect his driving account. The driver's reward for keeping the Dutch female rider safe is this passive aggressive feedback and account deactivation. 

The Dutch girl can continue to finish her education and won't be impacted by this low rating. All it takes is one negative feedback and a low rating to reduce a score and initiate deactivation Lyft relies on their ratings too much instead of listening to driver's concerns. This makes Lyft a poor ridesharing company. Drivers are expendable at Lyft. If the driver gave this girl a 1 mile ride, she would pay at least $8 for this trip. He could have given her a ride of 1 foot and it would cost her $6 during this time. 


Didn't she know that she could have lowered the amount of the ride to what she thought would be affordable for her? Probably not because she doesn't care. She will continue using Lyft. She will get drunk. If her ride is more than $8, she will get another driver deactivated. 


This is a cycle that Lyft allows to weed out drivers. Funny thing is that their former drivers are thriving on other platforms. Karma never fails to deliver. 
★★★★ and below6 ratings
“Well, is really nice and a very good driver but the directions weren't that good. I was going from downtown to the corner of McAllister and Leavenworth which is really short and not more than approw. 1 mile why the route that ended me costing $ 10 was really annoying.”
“Talks too much”
Safety
Perfect
Navigation
1 Flag
Friendliness
1 Flag
Cleanliness
Perfect

Rating before giving ride to drunk Dutch girl.

Past 100 ratings
Rating
4.82
Good
Past day
Reliability
 100%
Awesome!
Past day
Accept rate
 100%
Awesome!



The Dutch girl's feedback and low rating caused the past 100 ratings to reduce to 4.79.

Past 100 ratings
Rating
★4.79
Needs improvement
Past day
Reliability
 100%
Awesome!
Past day
Accept rate
 94%
Awesome!

The following is the email you will receive several hours after you get deactivated on the Lyft ridesharing platform. It is up to you to figure out how you got deactivated. Lyft won't tell you until later on. If you can't log into the driver mode, then you know your account is deactivated. The Lyft Performance Review Department and driver support are unethical for refusing to consider your case. Don't attempt to write e-mails, send text messages and/or call Lyft; they won't reactivate you.

We want to thank you for the time you've taken to be a part of the Lyftdriver community. As you know, in our constant effort to create a positive and safe community, driver accounts are continually monitored for ratings, passenger feedback and any reports of safety concerns. The star rating system allows us to identify drivers who are not performing to community standards.

As you've seen in the feedback provided in your daily and weekly driving summary emails, your star rating has been consistently low, falling well below our community standards. Unfortunately, because your ratings have not improved, your driver account is no longer active. You may still use the Lyft app as a passenger, but you will no longer be able to enter driver mode or access other driver tools.

You will receive any remaining passenger donations in your next scheduled direct deposit.
Please feel free to contact performance@lyft.com with any questions.
The Lyft Community Review Team


Once a driver's account gets deactivated, the reliability score will drop for being unable to cover that particular shift. As you can see, the reliability dropped from 100% to 81%. If you're a Lyft driver, be careful with the past 100 ratings. There is nothing you can do if your account is deactivated. Your ridesharing days at Lyft are over.
Past 100 ratings
Rating
★4.78
Needs improvement
Past week
Reliability
81%
Good
Past week
Accept rate
 97%
Awesome!



Be aware that riders can affect drivers. Drivers can impact riders. If we want ridesharing to be successful and to overtake the taxi industry, we must show mutual respect for one another. Getting drivers deactivated can impact the ridesharing industry. Drivers who give out low scores to riders can deactivate them. Lets all work together to keep ridesharing successful.

Lyft is the most unethical ridesharing company out there. If you drive for Lyft, make sure you have a backup plan. They don't care to deactivate you a week before Christmas. Their driver support team may give you the green light to purchase a car; however, their disloyalty will result in deactivation. At Lyft, you may eventually fail. If you're a great driver, you can do well on UberX and SideCar.


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Happy Ridesharing!