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Monday, June 30, 2014

Lyft drivers are worried about their ratings

Should ridesharing create recurring stress? Ridesharing drivers should be having fun transporting people around. The weather is nice. Tourists are enjoying the excitement. There are many local events. However, a ridesharing company such as Lyft enjoys deactivating their drivers. They won't give these drivers a truthful answer about this deactivation. The final e-mail adopts cold business practices.

Lyft drivers have a right to be concerned of their future driving privileges. Once these drivers receive complaints, poor ratings, and/or flags, their time driving for Lyft becomes a distant memory. Driving for Lyft is fun and profitable, but this company does create challenges with pressuring their drivers to please passengers at all cost. Developing a Lyft theme is somewhat mandatory. Want to become the next Batman Lyft? Disco Lyft? Baking cookie Lyft? Cappuccino Lyft? Lyft wants their drivers to standout. It is in their culture to become the go-to ridesharing service.

Many former Lyft passengers have told us that fist-bumping and forced conservations that are impersonable made them quit using Lyft. New drivers are rated unfairly because riders expect them to be like experienced drivers. Lyft accepts honest feedback from drunk riders. What Lyft fails to notice is that drunk riders are severely impacting drivers who need their driving position to survive.

On Lyft's Facebook page, this ridesharing company makes lyfting appear fun and rewarding. It isn't exciting to know that one of these days you will get deactivated. There is no fun with fearing the inevitable. Lyft lacks good business ethics (i.e. deactivating drivers that go on to thrive at other driving app companies). They are unethical in how they deactivate their drivers. It's comforting to know that when a driver is involved in an accident, they immediately deactivate them (happened to a female driver). The list featuring hundreds of things to fix is pointless.

It has come to our attention that several Lyft drivers have been deactivated and/or on the verge of deactivation. What culture is this? Should Lyft be representing ridesharing as a revolutionary mode of transportation? Why can't Lyft be honest with their drivers? The drivers are what make Lyft successful. For the most part, Lyft can do without their Performance Review Department. There is no need for this clueless bunch of misinformed duds to keep monitoring drivers' accounts.

Go ahead and terminate Nancy for suggesting that a deactivated driver can use RelayRides or TaskRabbit to supplement the income they lost after getting the boot from Lyft. Please grow a brain Nancy. How are these Peer-to-Peer companies even remotely close to making an account holder thousands per week? Don't wait for a third Community Review Flag to terminate you. You may get terminated from Lyft after a week later, a month later, a weekend later, and even a few days later.

It's encouraging to know that Lyft hired on many clueless employees that lack compassion for their drivers. FYI Lyft drivers, employees at Lyft shop their drivers. These Lyft employees request a Lyft ride, posing as Lyft drivers to evaluate a driver's early performance. Make sure to affix the Pink Mustache (trade dress) on the front car grill. Don't forget to fist-bump all riders, even if they hate this fist-bumping culture that Lyft has ingrained into the ridesharing community. Having forced conversations is probably the worst aspect of Lyft. Drivers are suffering with "1" star ratings because of talking too much or not enough.

Lyft drivers are worried. The star rating system is flawed. These drivers have heard horror stories about drivers purchasing nice cars and getting deactivated weeks later without any explanation. As Alex at Lyft mentioned previously, he is right that Lyft drivers are not independent contractors and don't have any affiliation with Lyft. However, why do drivers have to get rated then? How are ratings accurate to measure the real performance of drivers? Many passengers commented on newspaper websites that they've given "1" star ratings on purpose to get drivers deactivated. Seriously Lyft, you condone this behavior from riders?

Lyft is the bottom feeder of ridesharing. Their fist-bumping and Pink Mustache lack substance. They expect their hard-working employees to bend over backwards. In the end, Lyft deactivates their drivers, and then move on to the next batch of newbie drivers. Their job ads in search engines prove their motivation is to recruit drivers to populate the roads with Pink Mustaches.

Our advice to drivers is to not make any big financial decisions using Lyft. If you happen to get deactivated, you will be in a terrible position. It may take you many months, or even a year, to rebound after a deactivation. Plan ahead to avoid sinking at Lyft.

In our honest opinion, the only thing Lyft cares about are giving rides, activating and deactivating drivers, social media, positive media coverage, ridesharing news, and funding. Drivers have some value; however, their time is limited at Lyft and it all depends how well they perform via the star rating rating. Watch out for the past 100 rated trips. A great driver can fall into a rating trap and get deactivated very quickly.

One more thing Lyft drivers; make sure drunk passengers who vomit in your car are reported. You are entitled to a $250 cleaning fee. No questions asked. Just send pictures of this mess. Capture an image of rider's account to send along with these vomit pictures. Write a detailed report on the events leading up to this mess. Get paid a few weeks later.

Good luck driving for Lyft!

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