Saturday, December 28, 2013

Lyft refused my copywriting application in September 2013

Former Lyft driver: 

This past September, I applied to become a Lyft driver and a copywriter at Lyft. Lyft invited me to an orientation for drivers, which I eventually started lyfting around San Francisco on October 4, 2013. I continued to pursue the copywriting position advertised on I'm a highly skilled copywriter who can get immediately results.

During the first week lyfting, I met the head of business development of Lyft. I drove this individual to his home. We discussed the copywriting position available on the Lyft website. He told me to send him an e-mail so he could forward this to a recruiter. I received a confirmation that this Lyft employee forwarded my package to the hiring department. 

3 weeks passed and I still didn't hear back from Lyft. I gave a ride to a major Lyft investment who is involved in finance in Silicon Valley and San Francisco. This individual knows the CEO personally. He promised me that he would talk to John Zimmer, one of the founders of Lyft, to put a good word in for this open copywriter job. 

I e-mailed this investor to remind him about the copywriting position. I never heard back from Jamie. Eventually, a few tough Lyft passengers rated me low and lowered my score to 4.79. This resulted in me getting deactivated a few weeks ago. 

I'm no longer interested in working for Lyft. Their cold treatment is not a good recipe for success. You can't trust to work with a company such as Lyft. This copywriting position proved that top tier employees and investors are unable to get a skilled applicant an interview. 

I initially applied through the Lyft website, where I sent my portfolio, resume and a cover letter to Lyft's recruiting team. Lyft has failed many drivers who passengers rated low. The Performance Review Team lack leadership to fairly evaluate feedbacks and ratings. In my opinion, the bad word of mouth will reach future prospective drivers and passengers. 

Lyft didn't start sharing feedback until 3 weeks ago. Unless the passenger is very specific, the driver has no clue who wrote this feedback or rated them. The Performance Review Department sends ineffective e-mails to warn drivers their time with Lyft is numbered. If a driver can view this feedback like any normal company, then they can make some adjustments. 

Tell me how the following broad and vague tips can help a driver improve. Lyft's policy to conceal feedback is poor, especially when this feedback and previous ratings can be inaccurate such as in cancellation cases where the driver and passenger never meet. Lyft allows a "1" star rating to remain on a file, refusing to change this and to follow-up with feedback that drunk passengers leave.

Amber T. replied:

Thanks for reaching out. Lyft wants to help you improve the experience for both you and your passengers. Every driver has three chances to improve and the issues that are popping up should be pretty easy to fix.

After looking through some of your feedback, we noticed a few specific regions of improvement that could be focused on. 

Here are some questions that you should ask yourself: 
-- Do you always offer your passengers to either self-navigate vs. you using GPS? Navigation tends to be super sensitive to passengers since we're transportation based.
-- Have you had any cases in which you maybe missed a turn or an exit? 
-- When you use GPS, do you ever confirm the route and address that you’re going to take with the passenger?

In general, we always recommend this set up:
-- Start the ride out with an awesome fist bump and a big smile!
-- Ask if the passenger would rather navigate or you use GPS
-- If you use GPS, ask the passenger confirm the route. Both Waze and Google Maps give you 2-3 routes to select from. 
-- Letting the passenger choose the route on your navigation system or a route of their own keeps the passenger informed of your decisions.
-- If you know the area really well, this is a great opportunity to offer an alternative option but keep in mind, the passenger should confirm.

Safety is Lyft’s number one priority. From the beginning of Lyft, we’ve focused ourselves on providing incredibly safe ways of traveling for both you and your passengers. The following points are meant to help you, help us, with the Lyft community objective: safety. 

-- Be professional. We always emphasize being friendly, but there is such a thing as being too friendly. Keep conversation light, or follow the passengers lead. It is up to the passenger to continue any conversation past the ride itself. As an example: do not ask your passenger for their number, or to be their Facebook friend.
-- Being focused on the actual driving and fully aware of your surroundings and the road are some of the most important aspects of driving with Lyft.
-- Your vehicle that you’re currently driving should always match the photo on the Lyft app and should always be sporting the pink mustache that we send all drivers. Your photo should also match what you currently look like. Recently shave your head, or dye your hair pink to match? Let us know so we can update your photo. 
-- Following all road rules and laws are imperative. Illegal turns, overly slow or overly fast driving, texting, running red lights, or near misses of pedestrians or other vehicles are just some of the unsafe tactics we’ve heard from passengers. 
-- Making sure your car is in tip-top shape is also important. Working seatbelts, whole windshields, no check engine lights and other imperative safety features make passengers feel as though you’re keeping up with the important aspects of your car. 

If you have any further questions about Lyft policies or community guidelines, please take a moment to read the Lyft Driver Welcome Videos and Frequently Asked Questions. They can be found here:

All the best, 
Lyft Performance Team

I would never work for Lyft in any way, shape or form. I won't share any ideas to help promote their company in any faucet. This is a cold company who use amateurs to run their Performance Review and Recruitment Department. I should have maximized my earnings as much as possible. 

If you're a current driver, make sure to take advantage of the $35+ hourly earnings you can earn. You never know when Lyft will deactivate you. Trust me, they will deactivate you. Avoid driving drunk riders, especially drunk girls. That's my best advice to you.